Post Office Banking Automation

Tender description

Provision of transaction processing, managed services and hardware for the automation of a proportion of 11,500 Post Office branches made up of five (5) Lots:- Lot 1 - the provision of a highly resilient, compliant and secure platform providing ATM switching to LINK and other Schemes; Lot 2 - provision of multi-vendor software, telecommunications services, hardware installation and maintenance services, monitoring and helpdesk, fraud and security solutions, cash management, balancing and disputes management and other self-service operational services including provision of management information; Lot 3 - ATM hardware, Lot 4 - a range of self-service hardware including but not limited to deposit and cash recycling equipment and; Lot 5 - teller cash automation supply but not limited to cash recycling hardware. Lot 4: Banking Automation Processes (Deposit Devices) The following details the outline requirements for Self-service devices with deposit capability including self-service recyclers (including coin). This will include the provision of:- • multi-vendor banking automation and self-service equipment to enable banking transactions within Post Offices to support locations with both high, medium and low transaction volumes. This may result in a differentiated service proposition based on demographics. • Equipment may be provided directly under the Agreement, as part of a monthly service fee or via a supply or leasing agreement or another arrangement. Suppliers will be asked to submit options. Hardware requirements, specific to this lot, will include but will not be limited to the following:- • Mono function deposit taking devices to handle coin, cash and cheques, cash recycling devices, coin dispense devices. The devices must be capable of handling personal customer and business customer transactions or a combination of both. This will include the provision of:- • both new or refurbished equipment or a combination of both • facilities for the secure destruction of obsolete and used parts and subsequent provision of evidence that meets the security requirements of the relevant Schemes. • asset management solutions ; and • the support of proof of concept initiatives as required from time to time. The Contract Term is for a period of 60 months from the earlier of: (i) date the first Order is placed by Post Office; or (ii) 12 months from the Commencement Date (date of contract execution)