Defence Digital IT Service Management Tooling Service Partner Contract Notice

Tender description

Defence Digital IT Service Management Tooling Service Partner (DD ITSM TSP) The DD ITSM Tooling Service sits within the Operational Service Management (OSM) programme within the Defence Digital function of the Ministry of Defence (the "Authority"). Defence Digital is responsible for the delivery and support of information systems and services to operations and to all parts of the UK Defence community, including other areas of government. - The DD ITSM Tooling Service Partner will operate, support and maintain the tooling that supports OSM and underpins the DD Enterprise Service Integration and Management (SIAM) ecosystem, enabling management of multi supplier information systems to the performance required by Defence. - The DD ITSM Tooling Service Partner will provide technical support, maintenance, technical change management and training for the DD ITSM Tooling capability, whilst working with the Defence Digital OSM programme team to ensure the service management ticketing capability remains future-proof and fit for purpose. - Further details on the requirement can be found within the DD ITSM Tooling Service Partner Supplier Prospectus document. - Further details on the security conditions can be found at Annex A of the PQQ: Security Aspects Letter. - Full guidance on how the selection will be made pursuant to the PQQ will be given in the PQQ document.