PS22196 Fake reviews research

Tender description

The final date and time for the submission of bids is Monday 18th July 2022 at 11:00 DO NOT apply directly to the buyer. All tender information MUST be submitted through the Jaggaer eSourcing Portal. Description In 2021, BEIS launched the Reforming Consumer and Competition Policy (RCCP) consultation. The department asked for views on ways for government to address fake online reviews and proposed adding practices related to this to the list of automatically unfair commercial practices in Schedule 1 of the Consumer Protection from Unfair Trading Regulations (CPUTRs) 2008. Government plans to consult on the details of the developing policy proposals in due course. An impact assessment (IA) assessing the costs and benefits of the policy options is expected to be published alongside the consultation. This research is intended to help develop the cost-benefit analysis (CBA) and inform the policy solution. It is expected that the outputs of this research will: • Improve understanding of the scale of the problem of fake reviews and how they impact consumers • Influence the development of the policy by testing potential solutions and ensuring policy making is evidence based • Provide evidence for the CBA which will assess the impacts of policy options, on both consumers and businesses. The aim of this work is to understand: a) The prevalence of online fake reviews for a pre-determined basket of goods on the most popular third-party UK e-commerce websites b) How online fake reviews influence consumer choice when making online purchases c) The consumer detriment that occurs as a result of fake reviews and how this varies by demographic groups d) The effectiveness of potential non-regulatory interventions in nullifying the harmful impact of fake reviews on consumer decisions How to Apply UK Shared Business Services Ltd (UK SBS) will be using the Jaggaer eSourcing Portal for this procurement. To register on the Jaggaer eSourcing portal please use the link https://beisgroup.ukp.app.jaggaer.com/ and follow the instructions to register as a supplier. If you are already registered on the Jaggaer eSourcing Portal and wish to participate in this procurement, please use the link: https://beisgroup.ukp.app.jaggaer.com/. Once you are logged into the system you will be able to locate the Procurement you wish to leave a bid on by clicking the ITTs Open to All Suppliers and searching for the reference number PS22196.