Registrant Emotional Support Helpline

Tender description

We need an easily accessible telephone support line where Registrants, involved in our FtP process, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients. Lot 1: We aim to support people appropriately through fitness to practise proceedings. We recognise that many people are vulnerable. These individuals may need specialist and expert counselling advice. The introduction of an emotional support line provides a wide range of benefits for our stakeholders. For example, Registrants will benefit psychologically from the specialist support that highly trained counsellors provide and the FtP process will run smoother if Registrants are supported and thus able to engage effectively with the proceedings. The overarching objective of the NMC is the protection of the public. It is central to everything we do. One of the best ways that we can protect the public is by supporting nurses, midwives and nursing associates to engage effectively with us and to seek the best possible resolution of concerns for all. A helpline that offers a professional and competent service, provides another layer of support for Registrants and highlights our commitment to a person centred approach, within an open and objective culture. Additional information: The value of this contract is £170,000 and is for the duration of the contract including all possible extensions. The contract duration is 2 years with the option to extend for a further one year (i.e. 2+1).