Online Ticket Issuing System (webTIS and mobile app)

Tender description

Govia Thameslink Railway Limited (GTR) are looking to procure a partner to deliver an online Ticket Issuing System (desktop and mobile App) "webTIS". GTR are therefore looking for a service provider that can offer the following: • A WebTIS (desktop, mobile web & app) solution aligned to current and future customer retail behaviour • A front-end customer app • Functionality to deliver new ticketing products to the Customer • Capability to retail the latest digital barcode rail tickets • A UK Railway Industry compliant Rail Delivery Group accredited back-office system including financial processing via Lennon (either currently accredited or with realistic plans to become so) • An accessibility compliant product suite to rail industry standards • Full accreditation and compliance with UK Rail Retailing Standards (where applicable) Lot 1: Govia Thameslink Railway Limited (GTR) are looking to procure a partner to deliver an online Ticket Issuing System (desktop and mobile App) "webTIS". GTR are therefore looking for a service provider that can offer the following: • A WebTIS (desktop, mobile web & app) solution aligned to current and future customer retail behaviour • A front-end customer app • Functionality to deliver new ticketing products to the Customer • Capability to retail the latest digital barcode rail tickets • A UK Railway Industry compliant Rail Delivery Group accredited back-office system including financial processing via Lennon (either currently accredited or with realistic plans to become so) • An accessibility compliant product suite to rail industry standards • Full accreditation and compliance with UK Rail Retailing Standards (where applicable)