NHS Volunteer Responder Programme Management

Tender description

The NHS Volunteer Responder Service was created as part of the Emergency Response to Covid. NHS Volunteer Responders brings a new and additional cohort to the NHS family and provides an ongoing opportunity for people to continue to support the NHS by retaining the national micro-volunteering and crisis/emergency response service. <br/><br/>The management supplier may therefore be responsible for deployment of volunteers into some volunteering roles, agreed nationally, but will also create a quality assurance process to approve other organisations to be able to access and deploy volunteers through the NHS Volunteer Responders brand either locally or nationally, providing a support and advisory function as needed Lot 1: The NHS Volunteer Responder Service was created as part of the Emergency Response to Covid. The service has continued to be responsive to the emergent situation throughout the pandemic. We have secured a national body of NHS Volunteer Responders that remain available to support the NHS through a suite of micro volunteering roles/tasks and in ‘short term/emergency situations. We want to retain this cohort of Volunteers and the ability to deploy them through a digital platform with associated volunteer and scheme management, whilst also evolving the programme further to better integrate with local systems and meet wider needs in the NHS and potentially also adult social care. <br/><br/>Registered volunteer numbers are expected to be between 75,000 and 1 million NHS Volunteer Responders over the life of the contract. The service is currently maintaining a centrally managed capacity of available volunteers at around 400,000. However, we expect active volunteer numbers to be between 20,000 and 1 million, completing between 11,500 and 16,500 tasks per week. The expansion of capacity over time will be a combination of centrally and locally managed volunteers and the required number will be managed dependent upon the level of demand for tasks.<br/><br/>Referrers currently include health and care professionals, social care providers, other public sector bodies, voluntary sector professionals and members of the public referring themselves for support<br/><br/>Over 2.2 million tasks have been delivered over the life of the service to date with up to 2500 tasks taking place each day providing one-off support to clients in the community, NHS and social care services<br/>The management provider will:<br/>Operate a call centre to support service users and volunteers<br/>Work proactively to maintain a pool of volunteers throughout the country who are registered and available to meet requests for support including recruitment and retention, training and support.<br/>Work with other organisations to review and develop the service as the NHS moves from Emergency Response to recovery<br/>Work with local health and care organisations across the system and voluntary sector partners to integrate the program locally<br/><br/>The contract is for a period of 3 years with an option to extend by 2 x 1yrs