Electronic Registry System - With ServiceNow

Tender description

Summary of the work Dstl requires a ServiceNow partner to develop a replacement to its Electronic Registry System (ERS). This application will be on an on-premise ServiceNow build. It is envisaged Suppliers can use their own ServiceNow tooling to undertake the work, deployment would be through a cloud sandpit environment. Expected Contract Length A 4 month delivery timescale is anticipated Latest start date Monday 11 April 2022 Budget Range Up-to £140,000 Why the Work is Being Done Electronic Registry System (ERS) is a tightly controlled, auditable and evidential highly secure database. It is the sole repository for the registration, control, management and accountability of all accountable classified hard copy documents, accountable classified removable media and all removable computer media across Dstl and is fundamental to Classified Information Assurance and Security. Problem to Be Solved The current ERS is out of support and hosted on an obsolete platform with increasing risk of irrecoverable failure. Dstl are seeking a partner to validate the requirement, design and develop an application to replace the existing ERS. The application must be suitable to be deployed on an on premise instance of Service Now. There is a need for every user action pertaining to any registered asset to be recorded with no scope for ambiguity. Dstl has a fuller requirements table in Draft, if you are interested in seeing this and can meet the mandatory requirements please email jmvleuven@dstl.gov.uk for a copy. Who Are the Users Users and their requirements will be validated against Dstl's requirements matrix. To be completed during discovery. Existing Team The supplier will need to work with the Dstl project and our Incumbent Service Partner. Current Phase Not started Skills & Experience • Confirm and provide evidence of ServiceNow certifications • Confirm and provide evidence of compliance with the Authority's security requirements • Confirm and provide evidence of current and in Date Cyber Essentials Scheme Certificate Work Location Dstl Porton Down, Salisbury SP4 0JQ Or Dstl Portsdown West, Portsdown Hill Road, Fareham PO17 6AD There is a preference for the work to be carried out at Dstl Porton Down. Working Arrangments During Discovery it is envisaged that the Supplier will need to visit Dstl Porton Down and Dstl Portsdown West (preference for Dstl Porton Down) in order to validate the requirements set. Security Clearance Dstl Requires Security Cleared (SC) British Nationals (no Dual Nationals) to work on this project. No. of Suppliers to Evaluate 6 Proposal Criteria • Please provide a track record and/or case studies for undertaking of Discovery activities for ServiceNow application development. • Please provide a track record and/or case studies for undertaking of ServiceNow application development. • What security cleared SQEP resources and teams would you apply to this requirement. • Please provide evidence of working with multi-disciplinary teams, as well as with other suppliers. • Please describe how you will approach analysis of outputs from each requirement, and what factors would you propose to consider in providing recommendations for optimisation? Cultural Fit Criteria Please provide evidence of working with multi-disciplinary teams, as well as with other suppliers. Payment Approach Capped time and materials Evaluation Weighting Technical competence 65% Cultural fit 5% Price 30% Questions from Suppliers 1. I note that you have stipulated that the technology for the new ERS is ServiceNow. Please can you explain why this is and why you are not seeking a technology competition please? I would say that ServiceNow as an ITSM tool is not appropriate for your requirement and [Redacted] is much more suitable. Dstl have made a strategic decision to utilise an on-premise build of the ServiceNow platform that we currently are building to fulfil a large number of our business process requirements.