DWP Digital - Mobile Apps User Researcher

Tender description

Summary of the work As a User Researcher you will be key part of the multi-disciplined DWP Mobile team developing Mobile Apps. You will be required to plan and lead user research activities, prioritising key decisions and work based on user needs. You will be an expert in problem definition and selecting research strategies. Specialist role User researcher Expected Contract Length 6 months Latest start date Wednesday 1 June 2022 Maximum Day Rate £750.00 Early Market Engagement N/A Who Speclialist Work With You will be working as part of an internal multidisciplinary Mobility product team and will have access to team members, leadership and our users. What Specialists Work On You will be working as part of an internal multidisciplinary Mobility product team helping to develop mobile apps improving user experience. You will be accountable for the end to end delivery of research that considers the time & budget vs outcomes perspective. You will bring to team your recommendations and insights that focuses on user behaviours and experiences based on evidence gathered using a range of research methods. Skills & Experience • Experience of doing research for internal applications for large private organisations or Government departments • Experience of user centered analysis and design • Experience of using a range of research methods to generate insights • Experience of using qualitative and quantitative methods based on requirements • Experience of working in agile software development teams, helping to prioritise features utilising research and problem definition Nice to Haves • Experience of doing research for mobile related user needs/problems • Experience of doing user research with Digital Workplace solutions context • Strong communication skills • Able to present recommendations and findings to senior leadership Work Location Manchester HUB 2 St Peter’s Square | Manchester - M2 3AA Working Arrangments Working arrangements will be a blend of remote working and working from the Manchester HUB site, you will spend roughly 40% of your time onsite and 60% at home. Security Clearance BPSS minimum security clearance Additional T&Cs TBC No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work collaboratively with team members, other stakeholders, users and suppliers • Be transparent and collaborative when making decisions • Have a no-blame culture and encourage people to learn from their mistakes • Take responsibility for their work • Share knowledge and experience with other team members • Challenge the status quo • Be comfortable standing up for their discipline • Can work with clients with low technical expertise Assessment Method • Interview • Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers 1. Is there an incumbent? This is a new requirement and role. 2. When in the office, will the worker need to be based in the UK? Is being based in Europe acceptable? Unfortunately, for security reasons the worker must be based in the UK