Your Bus Journey

Tender description

To provide ongoing, robust measurement of bus passenger experience (gathered through market research surveys), which is objective and consistent across local authority or transport authority areas. This will enable Transport Focus to hold the bodies responsible for bus service provision to account, and constructively help drive improvements, based on what matters to passengers. The survey coverage will be primarily in England outside of London, but is also likely to include Scotland and Wales. Your Bus Journey is Transport Focus's new survey that will replace its predecessor the Bus Passenger Survey, which ran from 2009 to 2019 and in its final years gathered the responses from over 40,000 bus passengers.