Environmental Services 2023 – Cashless Parking (EPR 2122-201)

Tender description

The London Borough of Brent is seeking a provider to supply an alternative payment “cashless” channel for all On & Off Street parking locations where Pay & Display or Meter parking is/was the traditional payment method. Lot 1: The system will be deployed alongside traditional P&D solutions in some areas and as the only solution in others, i.e. some areas will be Cashless Only. The Council requires the system to be operated on a 'paid for time’ basis rather than a ‘start/stop’ basis. This is a mandatory requirement, and any systems that cannot meet this requirement will not be considered. The system must be capable of identifying individual parking areas and have having times/charges bespoke to that parking area. Each area will be identified by a unique code that the contractor must supply. The system must capture all relevant information required to validate the parking transaction and retain historical records of all transactions for the contract's lifetime. The system must be capable of accommodating regular and occasional parking customers and, therefore, should be capable of quickly recalling details of regular customers and allowing the quick and straightforward registration of new customers. The system must allow regular customers to open an account that will retain historical transaction information, including vehicles and parking sessions. The system should allow occasional customers to make payments without creating an account. The system must accept a broad range of payment cards/types, including Visa and Mastercard and it must meet all the relevant card/payment card industry standards applicable to this activity during deployment and the contract's lifetime.