Telecare

Tender description

Liverpool City Council recognises that we live in a digital age, and there are increasing expectations around the use of technology and connectivity. We also understand that in future, technology and connectivity will be far more intrinsically embedded into people’s lives, and that we need to build the foundations to provide a different type of offer in Adult Services and Health as well as the wider health and care ecosystem to respond to this. Referrals will come from NHS professionals, ASH staff and IDVA staff. The current telecare offer within the Council delivers the supply, installation, recovery and recycling, emergency and routine maintenance, monitoring and both physical and telephone response for Telecare. The Council are working towards a Technology Enabled Care Service, introducing new processes and technologies to change the operating model, introducing a technology first approach. The Provider will be required to work in partnership with the Council to ensure the new service is embedded in to practice and supports a technology first approach. Technology Enabled Care is an evolving service offer and has developed significantly over the past five years. The Provider will be expected to continually review and evolve their service offer throughout the lifetime of this contract and work to maximise the use of the L5G network Lot 1: The procurement process that will will be used to this procurement and tender opportunity will be Open Procedure. LCC anticipates this opportunity will be advertised early summer 2022. Liverpool City Council recognises that we live in a digital age, and there are increasing expectations around the use of technology and connectivity. We also understand that in future, technology and connectivity will be far more intrinsically embedded into people’s lives, and that we need to build the foundations to provide a different type of offer in Adult Services and Health as well as the wider health and care ecosystem to respond to this. Referrals will come from NHS professionals, ASH staff and IDVA staff. The current telecare offer within the Council delivers the supply, installation, recovery and recycling, emergency and routine maintenance, monitoring and both physical and telephone response for Telecare. The Council are working towards a Technology Enabled Care Service, introducing new processes and technologies to change the operating model, introducing a technology first approach. The Provider will be required to work in partnership with the Council to ensure the new service is embedded in to practice and supports a technology first approach. Technology Enabled Care is an evolving service offer and has developed significantly over the past five years. The Provider will be expected to continually review and evolve their service offer throughout the lifetime of this contract and work to maximise the use of the L5G network