PRJ-1154-SEL CCG-Advocacy Service at Princess Royal University Hospital, Orpington

Tender description

<p>The service will be provided at the Princess Royal University Hospital (PRUH) in Orpington. The principle of advocacy is to offer support and to speak on behalf of people who feel unable to do so themselves. The service will ensure that a hospital patient&rsquo;s voice is heard regarding their treatment, at meetings and their future care when they are due for discharge. The service supports discharge from hospital, operating from the PRUH site. This service will provide an advocate to visit the patient, who will listen and understand their issues. They convey these to the relevant agencies to ensure that the client&rsquo;s voice is heard. Referrals are taken from Hospital Social Services Teams, hospital staff, patient themselves (self-referral), patients&rsquo; relatives and/or carers, SEL CCG (Bromley borough) managed services and other hospital-based services. In addition, referrals can be accepted from the wider community, local GPs, social services and other support agencies. The service should help facilitate a safe hospital discharge, with patient&rsquo;s wishes to be taken into consideration, within the appropriate provision available to meet their needs. The service will meet the needs of those patients over the age of 18 (registered with a Bromley GP) who require their voice to be heard whilst a patient in the PRUH. The service will be made available from Monday to Sunday between 9.00am to 5.00pm to provide a 7 day a week service. As well as supporting any patient requiring advocacy support, the provider will assist patients suffering from dementia or lack of capacity, demand from this cohort is expected to increase as the Bromley population ages.</p> Keywords: Councelling, advocacy, South East London