Core Digital Platform

Tender description

In line with Our Strategic Plan 2020-2025, and to align efficient operation across the Group, we are reviewing our Core Digital Platform. The organisation, and indeed the world we operate in, has changed and as a result what we need from our core platform has also changed. Our strategic goals include (but not limited to): “To have highly effective systems and processes for supporting the business and delivering excellent services”. We aim to achieve this by focusing on the following targets (please note this is not an exclusive list of strategic objectives and KPIs) 50% of social housing customers registered and using digital services 100% of PDL transactions are available digitally to customers 75% of Association transactions are available digitally to customers 100% of back-office processes can be carried out using mobile technology For these reasons and in recognition that digital solutions have themselves evolved since the last time PoLHA looked to the marketplace, the intention now is to look to market and seek a suitable digital solution which supports our organisation now and looking to the future. Each business area and workflow required by POLHA Group has been outlined in the SPD and Top Level Requirements documents. This outlines the minimum requirements for POLHA Group that MUST be met by the proposed digital solution suppliers. POLHA understand that if a requirement cannot be met specifically, the supplier will respond to the requirement/workflow with confirmation of such but may propose alternative and/or complementary functionality provided by their solution that will address the requirement to POLHA ’s satisfaction. The existing system (that is to be replaced) combines and currently serves the following areas Housing Tenancy/ Contact Management Finance Property Maintenance (planned and reactive) Factoring Asset Management Basic Reporting PoLHA are not only looking for a solution which underpins the internal business operation using workflow and automation, but a platform which facilitates ease of engagement between PoLHA operations, suppliers, and tenants. Potential suppliers are invited to demonstrate and advise how this can be facilitated using their platform. The solution must present an easy to navigate visual front end. Facilitating promotion of required information to the user with ease. At the core of the vision is to have a single source of truth in terms of data. Therefore the digital solution is required to demonstrate a robust Data management model in line with regulatory standards e.g. GDPR. This data can then underpin the efficient workflow processes throughout. There is a wide range of information which can form part of the processes outlined in this document. PoLHA are particularly interested in how suppliers can demonstrate the shared use, security, and auditable accuracy of data as part of their solution.