BSOL Integrated Care System Communications Platform - Market Engagement

Tender description

* PLEASE NOTE* The relevant Authority for this procurement is: The Royal Orthopaedic Hospital NHS Foundation Trust Bristol Road South Northfield Birmingham B31 2AP The Royal Orthopaedic Hospital NHS Foundation Trust as part of the Birmingham and Solihull (BSOL) Integrated Care System (ICS) are seeking to engage with suppliers interested in its upcoming requirement for a Communications Platform. BSOL have strategically identified the need for a modern communications platform that will incorporate at the very least the current telephony systems capability, currently in use across the ICS. The BSOL ICS consists of the following membership: Birmingham City Council, Solihull Metropolitan Borough Council, 29 primary care networks in Birmingham and 4 in West Birmingham, NHS Birmingham and Solihull Clinical Commissioning Group, Birmingham and Solihull Mental Health NHS Foundation Trust, Birmingham Children's Trust, Birmingham Community Healthcare NHS Foundation Trust, Birmingham Women's and Children's NHS Foundation Trust, The Royal Orthopaedic Hospital NHS Foundation Trust, University Hospitals Birmingham NHS Foundation Trust and West Midlands Ambulance Service University NHS Foundation Trust. The vision for the new system is to eventually reduce the use of disparate telephony platforms across the ICS and move to just one hosted platform or experience hub. This will be accomplished once the technology and the organisations are mature enough to provide/move to a single solution that accommodates all the requirements for a "hospital of the future" set in the context of the requirements to seamlessly communicate with other ICS partner organisations such as Primary Care, Local Authorities/Social Care (Adult and Children), Mental Health, and Community Services alongside other service providing organisations and charities, notwithstanding the patients/population. The vision is to accommodate all BSOL member organisations consisting of circa 80,000 staff onto a single communications portal to serve the population of BSOL. It is currently envisaged that this will happen using a phased approach over the next 3 years. The initial ask is to focus on the requirements of the Royal Orthopaedic Hospital NHS Foundation Trust (ROH), as their telephony system is at end of life and is in urgent need of a replacement, with a view of being able to expand the solution to other partner organisations at the end of their current contracts. This exercise is intended to provide potential bidders with the opportunity to review the Authority's Briefing Document and to provide information regarding the services they can offer that could meet these outline requirements. This builds on the Authority's commitment to engage with the market, by sharing information and seeking input from the market to enable us to develop the final specification and determine the appropriate route to market in a fair and transparent manner.