PRJ-1081 - Request for Quotation (RfQ) for NCL CCG Digital Inclusion Support Services – Multi – Lot:

Tender description

<p>The Service is intended to be procured by means of 2 separate lots: Lot 1 &ndash; To work with system partners across all sectors to identify potential service users, receive referrals and to provide suitable digital equipment. Lot 2 &ndash; To educate and support (train) service users around new systems. The contracts for both of the above will be offered on a 1 year contract with ability to extend by a further year. The Provider will deliver the Service in accordance with the following principles: &bull; The Service must aim to ensure equal access by all Service User groups, reduce health inequalities and promote inclusion, tailoring the Service to support and target those with greatest need through a proportionate universalism approach and equality of access for people with protected characteristics under the Equality Act 2010 &bull; Delivery of the Service will be tailored to the circumstances and culture of Service Users &bull; The Provider must build relationships and work with relevant local stakeholders (including local health economies and community sector organisations) to deliver a relevant and inclusive programme &bull; The Provider should maximise the flexibility of their offering in order to increase reach for all, including communities who face the most barriers to access &bull; The Provider should ensure Service User involvement and engagement in the evaluation and improvement of the Service &bull; The Provider must engage proactively with provider services whilst recognising the competing demands on them &bull; All individuals must be treated with courtesy, respect and an understanding of their needs &bull; Ongoing improvements and adjustments will be made to the delivery of the Service as new evidence emerges local evaluation of the Service. The Provider acknowledges and agrees that the Service may be adjusted to respond to best available evidence, including (by way of example only) as a result of planned innovation-testing evaluation (e.g. a research project or time-limited pilot of a local innovation to improve the Service)</p> Keywords: Telephone, Communications, NCL CCG, Digital Equipment