Closed tender

Migrant Help Contact Centre Solution

Details

Value
GBP 1,500,000
Topic
Call centre
Published
14 January 2022
Submission
28 January 2022

Tender description

Migrant Help is tendering for a new provider to deliver our 24 hour contact centre solution for the UK government' commissioned Advice, Issue Reporting and Eligibility (AIRE) Service, which supports people seeking asylum in the UK. The contact centres currently receives an average of 100,000 inbound calls per month and we expect this number to increase in line with the service it supports. The contract term will be for a 3 year initial period, with the option to extend for an additional year.

Timeline

  1. Completed: Tender published14 January 2022
    Current notice
  2. Completed: Submission date28 January 2022

About the buyer

Migrant Help is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79512000 · Call centre

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Decision makers

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