(NU/1777) Supply of a Survey Platform Solution

Tender description

Newcastle University is looking for a secure, customisable easy to use survey platform to collect and analyse data provided by our colleagues, contingent colleagues and postgraduate students across all Faculties. Data could be gathered through a quick pulse survey or as part of a comprehensive listening strategy with a view to generating actionable insights and identifying opportunities for impact. Newcastle University has in the region of 28,000 students and 6,000 staff. The University requires a licence for approximately 6,500 stakeholders who may use the survey platform as end users. To date various licence agreements have been in place across the University for a range of survey platform providers for use across research, academic and cross-cutting requirements. The lack of consistency in terms of features and capability of these platforms has led to challenges when conducting data gathering exercises across target audiences. Therefore, the University is clear that the need to administer well-designed surveys exceeds the scale and capability of existing provision. The University’s ambition is to provide a positive survey experience for all colleagues and students, enabled by a platform which includes powerful analytics, reporting tools and technical support when needed. The scope of this tender is for the supply and support of a survey platform to be used by all members of the University, including those located in our Branch Campuses in Malaysia and Singapore. The contract is expected to commence in July 2022 ready to ‘go-live’ on 26 September 2022, but for the purposes of licensing will run for an initial 12 months from the go-live date, ending on 4th September 2023. If the performance of the successful tenderer fulfils the expectations of the University during the initial 12-month contract period, then a further 12-month contract may be awarded to run from 26 September 2023 until 25 September 2024, subject to mutual agreement. A final 12-month contract may then also be awarded on the same basis, to run from 26 September 2024 to 25 September 2025. The deadline for expressing an interest is Thursday 9th June 2022 at 16:00 BST. Keywords: Survey, Platform, Analysis, Data