ICT and IT Support Services ; Local Authority Insight, Strategy Review, Business Transformation

Tender description

Summary of the work The Authority is seeking to award a service Contract to a Contractor with experience of – 1. Digital strategy review 2. Business transformation 3. ICT support services and End User Computing (EUC) 4. Local Authority Insight, as specified in the specification document. Specialist role Service manager Expected Contract Length 2 years Latest start date Monday 4 July 2022 Who Speclialist Work With The prospective appointed supplier will manage and support the ICT service for a current circa 109 staff organisation. What Specialists Work On CPCA is a reasonably small authority, with current circa 109 staff, and is increasing its use of hybrid working (mixing utilisation of office space and home working).CPCA is looking to procure a service that will combine its digital strategy review and business transformation needs with ICT support services and End User Computing (EUC) that continues to support its staff and infrastructure with its I.T. support service needs. The required approach would be a collaborative one between the prospective/appointed supplier and CPCA, which is able to provide technology and local authority insight, lead and validate its decisions and strategic direction together. Skills & Experience • Management of Hardware • Supporting Different Types of Functions • Engagement - Help with strategy for maintaining communications with staff • Implementation and Transition Period Nice to Haves Technical Solutions Work Location At this point, CPCA are procuring the use of a new single office location but this service will be expected to be provided at our current/present address - The Mayor's Office, 72 Market Street, Ely, CB7 4LS. This address might change in the future. Working Arrangments To provision of IT Support Services, incorporating Service Desk, End User Computing Services and Additional Services to the Authority e. g. Strategy Review ; Business Transformation needs ; ICT Support Services ; I.T. Support Service needs ; Local Authority Insight from Monday to Friday; 8am to 6pm. No. of Specialists to Evaluate 3 Cultural Fit Criteria • Hardware (Must Have) - 10% • Functions Software - 10% • Functions explanation per individual function listed - 5% • Management - 10% • Engagement - 10% • Procurement – billing outside of schedule - 10% • Implementation and Transition Period - 10% • Additional Requirements (Please refer to paragraph6.4.9.9 of the Specification Doc.) - 10% • Could Have Individual criteria - 5% Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers 1. Hi is there an incumbent please? Yes 2. How long has the incumbent been in the post? the incumbent has been in the position for between 12 - 18 months.