Competition for the Provision of Leap Operations Services

Tender description

The Authority is seeking to engage a suitable party for the Provision of Leap Operations. The performance of the Contract will require the provision of services during the following three main phases, as set out below. Phase 1 – Mobilisation and Transition Management Services The service provider will be required to proactively manage the mobilisation and transition activities to enable a seamless transition of the services from the existing contracts to the new Contract Phase 2 - Operations Services Following the successful implementation of Phase 1, the service provider will be required to manage the delivery of operational services in a continuously improving, financially efficient, commercially focussed and customer-friendly manner. The service provider will be expected to manage and perform necessary activities and provide necessary resources to facilitate growth in the customer base over time and manage seasonal peaks due to varying demand for cards including, but not limited to, adult, visitor cards, student cards, youth, and child, and their associated personalisation requirements. Phase 3 – Contract Termination and Handover The service provider may be required to perform exit management services. The service provider will be required to establish an Exit Management Plan prior to the end of the first operational year of service to manage the period at the end of the contract term. Further information is available in the Information Memorandum attached to this notice.