Request for Information - Provision of Servicing and Warranty for Force Plates

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CUSTOMER: Defence Medical Services HQ, Ministry of Defence (The Authority) START DATE: 05.05.2022 DATE RESPONSE REQUIRED: 20.05.2022 Dear Potential Provider, We would like to notify you of a potential upcoming requirement, and by doing so we are keen to understand where the market stands in terms of our requirement below. This Request for Information (RFI) seeks information relating to the provision of servicing and warranty of force plates for use at the Defence Medical Rehabilitation Centre (DMRC). CURRENT SITUATION 1. The role of the Biomechanics Performance Lab (BPL) within the Academic Department of Military Rehabilitation (ADMR) at the Defence Military Rehabilitation Centre (DMRC) is to provide clinical biomechanical support to military patients and to undertake a high standard of military related research. 2. The BPL contains a number of pieces of equipment that require servicing and warranty in the event of a fault, namely the force plates. These are used on a weekly, if not daily, basis to undertake patient focus assessments or data collection for research projects. Without the correct servicing and warranty, outputs will not be optimal or accurate. Therefore, to maintain and optimise the labs output, ongoing servicing and warranty is required. REQUIREMENT 4. The Authority requires servicing/warranty cover for the force plates to ensure a high standard of clinical and research outputs. 5. The requirement is for 3 years of servicing/warranty as per the key user requirements below: Warranty for 15 AMTI Optima OPT400600 force plates, including one twelve-monthly inspection of equipment by the Contractor (to be undertaken within 20 working days of the due date). Free collection of faulty equipment and return of fixed items. Faulty equipment is to be removed and reinstalled by the Contractor within 10 working days of the reported fault. Unlimited phone and email support, during working hours (08.00 am - 618.00 pm hrs, Monday to Friday). Initial response to faults within 1 working day, with faults not requiring an onsite visit resolved within 5 working days, and faults requiring an onsite visit resolved within 10 working days. RESPONSE GUIDANCE This Request for Information (RFI) has been issued in order to better understand the market. The Authority is inviting interested parties to provide details on their capacity and capability in this field along with a proposed delivery model. If you wish to engage with the Authority regarding this RFI, please email Emma.Harper103@mod.gov.uk with the following information: a. Company Name b. Brief description of your Company c. Details of capacity and capability in this field d. Point of Contact details