Merchant Services - Payment Card Processing

Tender description

Northumbrian Water Limited (NWL) has a requirement for the provision of Merchant Services. Merchant Service providers are there to collect the secure funds for any credit or debit card payments taken via the Contact Centre, automated payment line, website and mobile application for both Northumbrian Water and Essex & Suffolk Water customers. We require both gateway and acquiring services, including apple pay and google pay processing capabilities. For each individual Merchant ID, settlement funds are to be deposited into our bank accounts for NWL and ESW in a timely manner, to ensure reconciliation is carried out daily. Chargebacks are to be debited individually from our main bank accounts and pre debit notifications are to be sent. The Merchant Service provider is responsible for ensuring that Northumbrian Water Ltd are PCI compliant. The contract arising from this competitive tendering exercise is for three years commencing on 1 February 2023 with an implementation period from 1 September 2022. Lot 1: Northumbrian Water Limited (NWL) has a requirement for the provision of Merchant Services. Merchant Service providers are there to collect the secure funds for any credit or debit card payments taken via the Contact Centre, automated payment line, website and mobile application for both Northumbrian Water and Essex & Suffolk Water customers. We require both gateway and acquiring services, including apple pay and google pay processing capabilities. For each individual Merchant ID, settlement funds are to be deposited into our bank accounts for NWL and ESW in a timely manner, to ensure reconciliation is carried out daily. Chargebacks are to be debited individually from our main bank accounts and pre debit notifications are to be sent. The Merchant Service provider is responsible for ensuring that Northumbrian Water Ltd are PCI compliant (more details below). The contract arising from this competitive tendering exercise is for three years commencing on 1 February 2023 with an implementation period from 1 September 2022. NWL currently has 5 operational MID's. 1 x MID (1.1) for E-Commerce transactions for Northumbrian Water Ltd website (www.nwl.co.uk) and app. Payments are processed via an I-Frame provided by our current merchant services provider. 1 x MID (1.2) for E-Commerce transactions for Northumbrian Water Ltd T/A Essex and Suffolk Water website (www.eswater.co.uk) and app. Payments are processed via an I-Frame provided by our current merchant services provider. 1 x MID (1.3) for MOTO transactions via Contact Centre operatives for Northumbrian Water Ltd and Northumbrian Water Ltd T/A Essex and Suffolk Water. Service provided via Semafone. 1 x MID (1.4) for MOTO transactions via an automated payment line for Northumbrian Water Ltd and Northumbrian Water Ltd T/A Essex and Suffolk Water. Service provided via Semafone. 1 x MID (1.5) for both E-Commerce and MOTO transactions via an independent income team for Northumbrian Water Ltd. Service provided via Semafone for telephone payments and payments are processed via an I-Frame provided by our current merchant services provider for online payments. Additional information Semafone migration MOTO payments made by customers with Contact Centre operatives, and via an automated payment line are secured through Semafone secure payments solution. The existing Semafone service, hosted through a private hosting partner, will be migrated as part of a telephony platform provider in the coming year to the Semafone Cloud service. This will see NWL moved from PCI Self Assessment Questionnaire (SAQ) D to SAQ A for MOTO payments, with Semafone wholly responsible for the PCI DSS environment. SAQ A is described as: SAQ A is for e-commerce/mail/telephone-order (card-not-present) merchants that have fully outsourced all cardholder data functions. No electronic storage, processing, or transmission of any cardholder data on the merchant's systems or premises. PCI compliance We are currently fully compliant for PCI and require our merchant service provider to ensure we retain our compliance. 1 x MID (1.1) for E-Commerce transactions for Northumbrian Water Ltd website (www.nwl.co.uk) and app. Payments are processed via an I-Frame provided by our current merchant services provider, and we would require any new service provider to provide this service to ensure we are PCI compliant. 1 x MID (1.2) for E-Commerce transactions for Northumbrian Water Ltd T/A Essex and Suffolk Water website (www.eswater.co.uk) and app. Payments are processed via an I-Frame provided by our current merchant services provider, and we would require any new service provider to provide this service to ensure we are PCI compliant. 1 x MID (1.3) for MOTO transactions via Contact Centre operatives for Northumbrian Water Ltd and Northumbrian Water Ltd T/A Essex and Suffolk Water. Service provided via Semafone which enables compliance. 1 x MID (1.4) for MOTO transactions via an automated payment line for Northumbrian Water Ltd and Northumbrian Water Ltd T/A Essex and Suffolk Water. Service provided via Semafone which enables compliance. 1 x MID (1.5) for both E-Commerce and MOTO transactions via an independent income team for Northumbrian Water Ltd. PCI compliant Service provided via Semafone for telephone payments and payments are processed via an I-Frame provided by our current merchant services provider for online payments, and we would require any new service provider to provide this service to ensure we are PCI compliant.