Awarded contract
NI Direct Strategic Partner
Details
- Supplier(s)
- British Telecommunications PLC
- Value
- £120,000,000
- Topic
- Internet network
- Published
- 11 April 2022
- Source
- uk:find_a_tender
Tender description
Lot 1: Strategic partner for NI Direct to assist in the design, delivery and implementation of telephony based contact centre services, associated managed ICT support services, online transaction toolkit along with a range of specialist business consultancy, ICT consultancy and emergency resource planning services.
Timeline
- Completed: Award date21 October 2012
- Completed: Award published11 April 2022Current notice
About the buyer
Department of Finance is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32412110 · Internet network
- 48445000 · Customer Relation Management software package
- 64200000 · Telecommunications services
- 64210000 · Telephone and data transmission services
- 64216000 · Electronic message and information services
- 64216100 · Electronic message services
- 64216110 · Electronic data exchange services
- 64216120 · Electronic mail services
- 64222000 · Teleworking services
- 66170000 · Financial consultancy, financial transaction processing and clearing-house services
- 66172000 · Financial transaction processing and clearing-house services
- 72000000 · IT services: consulting, software development, Internet and support
- 72212220 · Internet and intranet software development services
- 72212221 · Internet browsing software development services
- 72212222 · Web server software development services
- 72212224 · Web page editing software development services
- 72212314 · Voice recognition software development services
- 72222000 · Information systems or technology strategic review and planning services
- 72222100 · Information systems or technology strategic review services
- 72222300 · Information technology services
- 72224000 · Project management consultancy services
- 72224100 · System implementation planning services
- 72227000 · Software integration consultancy services
- 72246000 · Systems consultancy services
- 72250000 · System and support services
- 72251000 · Disaster recovery services
- 72252000 · Computer archiving services
- 72253000 · Helpdesk and support services
- 72300000 · Data services
- 72413000 · World wide web (www) site design services
- 72420000 · Internet development services
- 72421000 · Internet or intranet client application development services
- 72422000 · Internet or intranet server application development services
- 72500000 · Computer-related services
- 72510000 · Computer-related management services
- 72511000 · Network management software services
- 72512000 · Document management services
- 72590000 · Computer-related professional services
- 72591000 · Development of service level agreements
- 72600000 · Computer support and consultancy services
- 72610000 · Computer support services
- 72611000 · Technical computer support services
- 79342300 · Customer services
- 79400000 · Business and management consultancy and related services
- 79510000 · Telephone-answering services
- 79511000 · Telephone operator services
- 79512000 · Call centre
- 79571000 · Mailing services
- 79990000 · Miscellaneous business-related services
- 79996000 · Business organisation services
- 80420000 · E-learning services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-of-finance.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-of-finance.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-of-finance.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-of-finance.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-of-finance.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-of-finance.gov |
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