HelpDesk/Receptionist DB 14Apr22

Tender description

RECEPTIONIST/HELP DESK OPERATIVE Rate of Pay: Band D £11.02 per hour to worker Hours: 37 hours pw Location: Sandwell Council House, Oldbury Contract type: Temporary for 3 months Job Description and Personnel Specification are attached, which also provides more information above the role. Working within our Facilities Management Help Desk We are seeking a highly motivated, skilled and experienced individual to enhance and support the Facilities Management Helpdesk. The role will encompass the front facing support and assistance to service delivery of the Facilities Management Operational Team. We are looking for an enthusiastic individual with excellent customer focus and experience to join our key support service. The successful candidate will be able to demonstrate a good understanding or ability when using ICT systems. There is a requirement to be able to produce accurate and time critical documents, spreadsheets, using relevant ICT knowledge and skills. Being a first contact helpdesk there it is imperative that the successful candidate will be organised, professional and courteous always. The successful candidate will be expected to induct visitors/contractors/VIP's and internal staff and communicate at all levels. An understanding and ability to answer telephones, arrange meetings and manage an electronic room booking process. An understanding of the council's financial procedure and accounting instructions will be required to enable the hire and booking of facilities. Good communication skills are essential, using a variety of mediums including face to face, written, telephone and emails. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: THURSDAY 21 APRIL 2022 AT 1PM