Future Delivery of Car Park Management / Off Street Parking Enforcement and Penalty Charge Notice Processing Service to Council

Tender description

The Council is currently in contract with the Department for Infrastructure (DfI) via an Agency Agreement for the provision of Off-Street Car Park Management Services. The DfI carry out some of these services using internal staff but employ a contractor to deliver the majority of the services. This arrangement is due to end on 31st October 2022. The Council is seeking to procure the provision of its own Off-Street parking service via a service provider from 1st November 2022 that will provide enforcement in 15 existing charged Off-Street car parks across the Borough (one of which is a multi-storey car park which utilises Pay on Foot, with the rest being surface sites utilising Pay & Display). It is expected the successful Tenderer will provide the following:- • Off-Street Enforcement • Cash Collection & Reconciliation • Pay & Display ("P&D") machine maintenance • Full life cycle Penalty Charge Notice ("PCN") Processing to Enforcement of • Judgements Office representation stage • Adjudication service through the Northern Ireland Courts Service • Debt Recovery in accordance with the Council's instructions • Call centre and customer service help desk for customer interface • Weekly and monthly reports including updates for financial patterns • Enforcement at a further 11 Off-Street Car Parks, which are currently free but enforced, throughout the Borough on request from Council, for civil parking contraventions by Traffic Attendant (TA) staff Lot 1: The Council is currently in contract with the Department for Infrastructure (DfI) via an Agency Agreement for the provision of Off-Street Car Park Management Services. The DfI carry out some of these services using internal staff but employ a contractor to deliver the majority of the services. This arrangement is due to end on 31st October 2022. The Council is seeking to procure the provision of its own Off-Street parking service via a service provider from 1st November 2022 that will provide enforcement in 15 existing charged Off-Street car parks across the Borough (one of which is a multi-storey car park which utilises Pay on Foot, with the rest being surface sites utilising Pay & Display). It is expected the successful Tenderer will provide the following:- • Off-Street Enforcement • Cash Collection & Reconciliation • Pay & Display ("P&D") machine maintenance • Full life cycle Penalty Charge Notice ("PCN") Processing to Enforcement of • Judgements Office representation stage • Adjudication service through the Northern Ireland Courts Service • Debt Recovery in accordance with the Council's instructions • Call centre and customer service help desk for customer interface • Weekly and monthly reports including updates for financial patterns • Enforcement at a further 11 Off-Street Car Parks, which are currently free but enforced, throughout the Borough on request from Council, for civil parking contraventions by Traffic Attendant (TA) staff