Closed tender

Customer Service Centre and Digital Transformational Support

Details

Buyer: Lincolnshire County Council
Topic: Administration services
Published: 13 April 2022
Submission: 26 September 2022
Source: uk:procontracts

Tender description

<p>Lincolnshire County Council requires a Customer Service Centre (CSC) to manage most incoming channels (including phone and email enquiries), as well as the processing of transactions for several Council functions. The current CSC service is managed as part of a Corporate Support Services Contract (CSSC) which expires on 31st March 2024.</p> Keywords: Customer Service, Social Care, Customer Contact Centre , Digital Transformational

Timeline

Completed: Tender published13 April 2022
Current notice
Completed: Submission date26 September 2022

About the buyer

Lincolnshire County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

75100000 · Administration services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov