Pluss CIC - RFQ for Corporate Services

Tender description

The Pluss Organisation C.I.C (Pluss) is seeking to establish an Agreement for Corporate Services to support the organisation in the delivery of its Positive People and Hopeful Families contracts which are projects funded by the European Social Fund and the National Lottery Community Fund. We are seeking to award a contract to a supplier/s that meets all the requirements. The scope of requirements covers the supply of ALL Corporate Services, which shall be split into the following areas: Commercial & Contract Management, Risk/ Business Continuity, Helpdesk, Finance, DSC Support, Estates, Quality and Compliance, IT and HR. Lot 1: Commercial & Contract Management 3.4 Overview 3.4.1 The commercial and contract management requirements are comprised of the following activities: 3.4.1.1 Supplier must allocate a Contract Manager (CM) to all Employability, Health and Wellbeing services that Pluss must deliver throughout the duration of the contract. Any proposed changes to the CM should be advised in a timely manner and agreed between the Parties before implementation. 3.4.1.2 The CM shall provide independent compliance-based oversight and support to all Pluss’ business functions 3.4.1.3 The CM shall contribute to the success of the contract, from mobilisation to exit where required. 3.4.1.4 The CM must be able to demonstrate that he/she has the capability to maintain an impartial and holistic approach to the management of the contract. 3.4.1.5 The CM must have the ability to successfully map and manage all contractual requirements 3.4.1.6 The CM must be able to prepare and report to Pluss compliance against all contractual requirements 3.4.1.7 The CM shall interface with all Pluss’ business functions to provide Commercial support and build a professional working relationship 3.4.1.8 The CM shall act as one the primary points of contact for any Commissioner queries including oversight of change notifications, contract variations and reporting requirements. 3.4.1.9 The CM shall have the ability to track, action and verify that all contractual obligations have been completed. 3.4.1.10 The CM shall produce and maintain a contract matrix for each agreement. 3.4.1.11 The CM shall attend regular Contract Management meetings as set out below: Meeting type Frequency Purpose Operational Daily/Weekly Review and monitor the operational performance of the Services. Contract/Performance Weekly Review and monitor the commercial aspects of the Services, including: -SLA’s/KPI’s, - Service Delivery - Financials - Risk - Innovation/Improvement Strategic Quarterly Review and monitor the overall performance of the Service Provider in the provision of the Services, including strategic forward planning. Quality Daily Review and monitor all quality issues in line with the Funder rules as advised and published from time to time. Continuous Improvement Throughout the contract duration Review and monitor all aspects of the service to look at ways to continually look to improve performance and delivery of the services The earliest start date would be 1st June 2022, dependant upon an award being made in a timely manner. Equally, the contract will end on 30th June 2023 as this is the final date of the awarded contract for the provision of services, that this contract would support. Lot 2: Commercial & Contract Management 3.4 Overview 3.4.1 The commercial and contract management requirements are comprised of the following activities: 3.4.1.1 Supplier must allocate a Contract Manager (CM) to all Employability, Health and Wellbeing services that Pluss must deliver throughout the duration of the contract. Any proposed changes to the CM should be advised in a timely manner and agreed between the Parties before implementation. 3.4.1.2 The CM shall provide independent compliance-based oversight and support to all Pluss’ business functions 3.4.1.3 The CM shall contribute to the success of the contract, from mobilisation to exit where required. 3.4.1.4 The CM must be able to demonstrate that he/she has the capability to maintain an impartial and holistic approach to the management of the contract. 3.4.1.5 The CM must have the ability to successfully map and manage all contractual requirements 3.4.1.6 The CM must be able to prepare and report to Pluss compliance against all contractual requirements 3.4.1.7 The CM shall interface with all Pluss’ business functions to provide Commercial support and build a professional working relationship 3.4.1.8 The CM shall act as one the primary points of contact for any Commissioner queries including oversight of change notifications, contract variations and reporting requirements. 3.4.1.9 The CM shall have the ability to track, action and verify that all contractual obligations have been completed. 3.4.1.10 The CM shall produce and maintain a contract matrix for each agreement. 3.4.1.11 The CM shall attend regular Contract Management meetings as set out below: Meeting type Frequency Purpose Operational Daily/Weekly Review and monitor the operational performance of the Services. Contract/Performance Weekly Review and monitor the commercial aspects of the Services, including: -SLA’s/KPI’s, - Service Delivery - Financials - Risk - Innovation/Improvement Strategic Quarterly Review and monitor the overall performance of the Service Provider in the provision of the Services, including strategic forward planning. Quality Daily Review and monitor all quality issues in line with the Funder rules as advised and published from time to time. Continuous Improvement Throughout the contract duration Review and monitor all aspects of the service to look at ways to continually look to improve performance and delivery of the services The earliest start date would be 1st June 2022, dependant upon an award being made in a timely manner. Equally, the contract will end on 30th June 2023 as this is the final date of the awarded contract for the provision of services, that this contract would support. Lot 3: Commercial & Contract Management 3.4 Overview 3.4.1 The commercial and contract management requirements are comprised of the following activities: 3.4.1.1 Supplier must allocate a Contract Manager (CM) to all Employability, Health and Wellbeing services that Pluss must deliver throughout the duration of the contract. Any proposed changes to the CM should be advised in a timely manner and agreed between the Parties before implementation. 3.4.1.2 The CM shall provide independent compliance-based oversight and support to all Pluss’ business functions 3.4.1.3 The CM shall contribute to the success of the contract, from mobilisation to exit where required. 3.4.1.4 The CM must be able to demonstrate that he/she has the capability to maintain an impartial and holistic approach to the management of the contract. 3.4.1.5 The CM must have the ability to successfully map and manage all contractual requirements 3.4.1.6 The CM must be able to prepare and report to Pluss compliance against all contractual requirements 3.4.1.7 The CM shall interface with all Pluss’ business functions to provide Commercial support and build a professional working relationship 3.4.1.8 The CM shall act as one the primary points of contact for any Commissioner queries including oversight of change notifications, contract variations and reporting requirements. 3.4.1.9 The CM shall have the ability to track, action and verify that all contractual obligations have been completed. 3.4.1.10 The CM shall produce and maintain a contract matrix for each agreement. 3.4.1.11 The CM shall attend regular Contract Management meetings as set out below: Meeting type Frequency Purpose Operational Daily/Weekly Review and monitor the operational performance of the Services. Contract/Performance Weekly Review and monitor the commercial aspects of the Services, including: -SLA’s/KPI’s, - Service Delivery - Financials - Risk - Innovation/Improvement Strategic Quarterly Review and monitor the overall performance of the Service Provider in the provision of the Services, including strategic forward planning. Quality Daily Review and monitor all quality issues in line with the Funder rules as advised and published from time to time. Continuous Improvement Throughout the contract duration Review and monitor all aspects of the service to look at ways to continually look to improve performance and delivery of the services The earliest start date would be 1st June 2022, dependant upon an award being made in a timely manner. Equally, the contract will end on 30th June 2023 as this is the final date of the awarded contract for the provision of services, that this contract would support. Lot 4: Commercial & Contract Management 3.4 Overview 3.4.1 The commercial and contract management requirements are comprised of the following activities: 3.4.1.1 Supplier must allocate a Contract Manager (CM) to all Employability, Health and Wellbeing services that Pluss must deliver throughout the duration of the contract. Any proposed changes to the CM should be advised in a timely manner and agreed between the Parties before implementation. 3.4.1.2 The CM shall provide independent compliance-based oversight and support to all Pluss’ business functions 3.4.1.3 The CM shall contribute to the success of the contract, from mobilisation to exit where required. 3.4.1.4 The CM must be able to demonstrate that he/she has the capability to maintain an impartial and holistic approach to the management of the contract. 3.4.1.5 The CM must have the ability to successfully map and manage all contractual requirements 3.4.1.6 The CM must be able to prepare and report to Pluss compliance against all contractual requirements 3.4.1.7 The CM shall interface with all Pluss’ business functions to provide Commercial support and build a professional working relationship 3.4.1.8 The CM shall act as one the primary points of contact for any Commissioner queries including oversight of change notifications, contract variations and reporting requirements. 3.4.1.9 The CM shall have the ability to track, action and verify that all contractual obligations have been completed. 3.4.1.10 The CM shall produce and maintain a contract matrix for each agreement. 3.4.1.11 The CM shall attend regular Contract Management meetings as set out below: Meeting type Frequency Purpose Operational Daily/Weekly Review and monitor the operational performance of the Services. Contract/Performance Weekly Review and monitor the commercial aspects of the Services, including: -SLA’s/KPI’s, - Service Delivery - Financials - Risk - Innovation/Improvement Strategic Quarterly Review and monitor the overall performance of the Service Provider in the provision of the Services, including strategic forward planning. Quality Daily Review and monitor all quality issues in line with the Funder rules as advised and published from time to time. Continuous Improvement Throughout the contract duration Review and monitor all aspects of the service to look at ways to continually look to improve performance and delivery of the services The earliest start date would be 1st June 2022, dependant upon an award being made in a timely manner. Equally, the contract will end on 30th June 2023 as this is the final date of the awarded contract for the provision of services, that this contract would support. Lot 5: Commercial & Contract Management 3.4 Overview 3.4.1 The commercial and contract management requirements are comprised of the following activities: 3.4.1.1 Supplier must allocate a Contract Manager (CM) to all Employability, Health and Wellbeing services that Pluss must deliver throughout the duration of the contract. Any proposed changes to the CM should be advised in a timely manner and agreed between the Parties before implementation. 3.4.1.2 The CM shall provide independent compliance-based oversight and support to all Pluss’ business functions 3.4.1.3 The CM shall contribute to the success of the contract, from mobilisation to exit where required. 3.4.1.4 The CM must be able to demonstrate that he/she has the capability to maintain an impartial and holistic approach to the management of the contract. 3.4.1.5 The CM must have the ability to successfully map and manage all contractual requirements 3.4.1.6 The CM must be able to prepare and report to Pluss compliance against all contractual requirements 3.4.1.7 The CM shall interface with all Pluss’ business functions to provide Commercial support and build a professional working relationship 3.4.1.8 The CM shall act as one the primary points of contact for any Commissioner queries including oversight of change notifications, contract variations and reporting requirements. 3.4.1.9 The CM shall have the ability to track, action and verify that all contractual obligations have been completed. 3.4.1.10 The CM shall produce and maintain a contract matrix for each agreement. 3.4.1.11 The CM shall attend regular Contract Management meetings as set out below: Meeting type Frequency Purpose Operational Daily/Weekly Review and monitor the operational performance of the Services. Contract/Performance Weekly Review and monitor the commercial aspects of the Services, including: -SLA’s/KPI’s, - Service Delivery - Financials - Risk - Innovation/Improvement Strategic Quarterly Review and monitor the overall performance of the Service Provider in the provision of the Services, including strategic forward planning. Quality Daily Review and monitor all quality issues in line with the Funder rules as advised and published from time to time. Continuous Improvement Throughout the contract duration Review and monitor all aspects of the service to look at ways to continually look to improve performance and delivery of the services The earliest start date would be 1st June 2022, dependant upon an award being made in a timely manner. Equally, the contract will end on 30th June 2023 as this is the final date of the awarded contract for the provision of services, that this contract would support. Lot 6: Commercial & Contract Management 3.4 Overview 3.4.1 The commercial and contract management requirements are comprised of the following activities: 3.4.1.1 Supplier must allocate a Contract Manager (CM) to all Employability, Health and Wellbeing services that Pluss must deliver throughout the duration of the contract. Any proposed changes to the CM should be advised in a timely manner and agreed between the Parties before implementation. 3.4.1.2 The CM shall provide independent compliance-based oversight and support to all Pluss’ business functions 3.4.1.3 The CM shall contribute to the success of the contract, from mobilisation to exit where required. 3.4.1.4 The CM must be able to demonstrate that he/she has the capability to maintain an impartial and holistic approach to the management of the contract. 3.4.1.5 The CM must have the ability to successfully map and manage all contractual requirements 3.4.1.6 The CM must be able to prepare and report to Pluss compliance against all contractual requirements 3.4.1.7 The CM shall interface with all Pluss’ business functions to provide Commercial support and build a professional working relationship 3.4.1.8 The CM shall act as one the primary points of contact for any Commissioner queries including oversight of change notifications, contract variations and reporting requirements. 3.4.1.9 The CM shall have the ability to track, action and verify that all contractual obligations have been completed. 3.4.1.10 The CM shall produce and maintain a contract matrix for each agreement. 3.4.1.11 The CM shall attend regular Contract Management meetings as set out below: Meeting type Frequency Purpose Operational Daily/Weekly Review and monitor the operational performance of the Services. Contract/Performance Weekly Review and monitor the commercial aspects of the Services, including: -SLA’s/KPI’s, - Service Delivery - Financials - Risk - Innovation/Improvement Strategic Quarterly Review and monitor the overall performance of the Service Provider in the provision of the Services, including strategic forward planning. Quality Daily Review and monitor all quality issues in line with the Funder rules as advised and published from time to time. Continuous Improvement Throughout the contract duration Review and monitor all aspects of the service to look at ways to continually look to improve performance and delivery of the services The earliest start date would be 1st June 2022, dependant upon an award being made in a timely manner. Equally, the contract will end on 30th June 2023 as this is the final date of the awarded contract for the provision of services, that this contract would support. Lot 7: Commercial & Contract Management 3.4 Overview 3.4.1 The commercial and contract management requirements are comprised of the following activities: 3.4.1.1 Supplier must allocate a Contract Manager (CM) to all Employability, Health and Wellbeing services that Pluss must deliver throughout the duration of the contract. Any proposed changes to the CM should be advised in a timely manner and agreed between the Parties before implementation. 3.4.1.2 The CM shall provide independent compliance-based oversight and support to all Pluss’ business functions 3.4.1.3 The CM shall contribute to the success of the contract, from mobilisation to exit where required. 3.4.1.4 The CM must be able to demonstrate that he/she has the capability to maintain an impartial and holistic approach to the management of the contract. 3.4.1.5 The CM must have the ability to successfully map and manage all contractual requirements 3.4.1.6 The CM must be able to prepare and report to Pluss compliance against all contractual requirements 3.4.1.7 The CM shall interface with all Pluss’ business functions to provide Commercial support and build a professional working relationship 3.4.1.8 The CM shall act as one the primary points of contact for any Commissioner queries including oversight of change notifications, contract variations and reporting requirements. 3.4.1.9 The CM shall have the ability to track, action and verify that all contractual obligations have been completed. 3.4.1.10 The CM shall produce and maintain a contract matrix for each agreement. 3.4.1.11 The CM shall attend regular Contract Management meetings as set out below: Meeting type Frequency Purpose Operational Daily/Weekly Review and monitor the operational performance of the Services. Contract/Performance Weekly Review and monitor the commercial aspects of the Services, including: -SLA’s/KPI’s, - Service Delivery - Financials - Risk - Innovation/Improvement Strategic Quarterly Review and monitor the overall performance of the Service Provider in the provision of the Services, including strategic forward planning. Quality Daily Review and monitor all quality issues in line with the Funder rules as advised and published from time to time. Continuous Improvement Throughout the contract duration Review and monitor all aspects of the service to look at ways to continually look to improve performance and delivery of the services The earliest start date would be 1st June 2022, dependant upon an award being made in a timely manner. Equally, the contract will end on 30th June 2023 as this is the final date of the awarded contract for the provision of services, that this contract would support. Lot 8: Commercial & Contract Management 3.4 Overview 3.4.1 The commercial and contract management requirements are comprised of the following activities: 3.4.1.1 Supplier must allocate a Contract Manager (CM) to all Employability, Health and Wellbeing services that Pluss must deliver throughout the duration of the contract. Any proposed changes to the CM should be advised in a timely manner and agreed between the Parties before implementation. 3.4.1.2 The CM shall provide independent compliance-based oversight and support to all Pluss’ business functions 3.4.1.3 The CM shall contribute to the success of the contract, from mobilisation to exit where required. 3.4.1.4 The CM must be able to demonstrate that he/she has the capability to maintain an impartial and holistic approach to the management of the contract. 3.4.1.5 The CM must have the ability to successfully map and manage all contractual requirements 3.4.1.6 The CM must be able to prepare and report to Pluss compliance against all contractual requirements 3.4.1.7 The CM shall interface with all Pluss’ business functions to provide Commercial support and build a professional working relationship 3.4.1.8 The CM shall act as one the primary points of contact for any Commissioner queries including oversight of change notifications, contract variations and reporting requirements. 3.4.1.9 The CM shall have the ability to track, action and verify that all contractual obligations have been completed. 3.4.1.10 The CM shall produce and maintain a contract matrix for each agreement. 3.4.1.11 The CM shall attend regular Contract Management meetings as set out below: Meeting type Frequency Purpose Operational Daily/Weekly Review and monitor the operational performance of the Services. Contract/Performance Weekly Review and monitor the commercial aspects of the Services, including: -SLA’s/KPI’s, - Service Delivery - Financials - Risk - Innovation/Improvement Strategic Quarterly Review and monitor the overall performance of the Service Provider in the provision of the Services, including strategic forward planning. Quality Daily Review and monitor all quality issues in line with the Funder rules as advised and published from time to time. Continuous Improvement Throughout the contract duration Review and monitor all aspects of the service to look at ways to continually look to improve performance and delivery of the services The earliest start date would be 1st June 2022, dependant upon an award being made in a timely manner. Equally, the contract will end on 30th June 2023 as this is the final date of the awarded contract for the provision of services, that this contract would support. Lot 9: Commercial & Contract Management 3.4 Overview 3.4.1 The commercial and contract management requirements are comprised of the following activities: 3.4.1.1 Supplier must allocate a Contract Manager (CM) to all Employability, Health and Wellbeing services that Pluss must deliver throughout the duration of the contract. Any proposed changes to the CM should be advised in a timely manner and agreed between the Parties before implementation. 3.4.1.2 The CM shall provide independent compliance-based oversight and support to all Pluss’ business functions 3.4.1.3 The CM shall contribute to the success of the contract, from mobilisation to exit where required. 3.4.1.4 The CM must be able to demonstrate that he/she has the capability to maintain an impartial and holistic approach to the management of the contract. 3.4.1.5 The CM must have the ability to successfully map and manage all contractual requirements 3.4.1.6 The CM must be able to prepare and report to Pluss compliance against all contractual requirements 3.4.1.7 The CM shall interface with all Pluss’ business functions to provide Commercial support and build a professional working relationship 3.4.1.8 The CM shall act as one the primary points of contact for any Commissioner queries including oversight of change notifications, contract variations and reporting requirements. 3.4.1.9 The CM shall have the ability to track, action and verify that all contractual obligations have been completed. 3.4.1.10 The CM shall produce and maintain a contract matrix for each agreement. 3.4.1.11 The CM shall attend regular Contract Management meetings as set out below: Meeting type Frequency Purpose Operational Daily/Weekly Review and monitor the operational performance of the Services. Contract/Performance Weekly Review and monitor the commercial aspects of the Services, including: -SLA’s/KPI’s, - Service Delivery - Financials - Risk - Innovation/Improvement Strategic Quarterly Review and monitor the overall performance of the Service Provider in the provision of the Services, including strategic forward planning. Quality Daily Review and monitor all quality issues in line with the Funder rules as advised and published from time to time. Continuous Improvement Throughout the contract duration Review and monitor all aspects of the service to look at ways to continually look to improve performance and delivery of the services The earliest start date would be 1st June 2022, dependant upon an award being made in a timely manner. Equally, the contract will end on 30th June 2023 as this is the final date of the awarded contract for the provision of services, that this contract would support.