Expired contract

CCA Platinum Membership 2022

Details

Buyer: Driver and Vehicle Standards Agency
Supplier(s): CCA Global Ltd
Value: GBP 14,995
Duration: 1 year
Topic: Subscription services
Published: 30 March 2022
Source: uk:contracts_finder

Tender description

This is a yearly subscription: Each year, DVSA's Customer Service Centre's key target is CCA accreditation. Having platinum membership helps DVSA work with key companies both in the private and public sector to achieving excellence within the customer contact business. Other public sector organisations enjoying success through the membership include DVLA and HMRC. CCA offer development, help and advice in deploying new channels with the business - for example web chat, an area that DVSA is exploring currently. CCA offer support and contacts that can help people through new software/innovation, an example being the new software DVSA has invested in, of which a key element.

Timeline

Completed: Award date9 March 2022
Completed: Award published30 March 2022
Current notice
Completed: Contract expiry date31 March 2023

About the buyer

Driver and Vehicle Standards Agency is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79980000 · Subscription services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov
Commercial Director	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov
Procurement Manager	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov
Category Lead	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov
Senior Buyer	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov
Contracts Manager	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov