Request For Tenders for the Installation, Support and Maintenance of a Dedicated ServiceNow Instance

Tender description

The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a dedicated instance of ServiceNow for the NTA. The NTA is seeking a full cloud based SAAS standalone dedicated instance of ServiceNow (including all hosting and storage). The following categories of services shall be provided: • Service Category 1: ServiceNow Initial System Configuration; • Service Category 2: ServiceNow Initial System Design, Development and Approach; • Service Category 3: ServiceNow Maintenance and Support; and • Service Category 4: ServiceNow Future Scope System Design, Development and Approach. Further details are provided in the procurement documents attached to this contract notice. Lot 1: The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a dedicated instance of ServiceNow for the NTA. The NTA is seeking a full cloud based SAAS standalone dedicated instance of ServiceNow (including all hosting and storage). As the NTA’s system responsibilities grow, it is the NTA’s desire that the current ServiceNow instance be extended to the rest of the organisation, leveraging the current implementation and move to a standalone dedicated instance of ServiceNow. This will facilitate centralised management, escalation, and reporting across the organisation. It will also help standardise the process in the organisation with the only deviations being different resolver groups, approvers, suppliers or departments in the NTA. The following categories of services shall be provided: • Service Category 1: ServiceNow Initial System Configuration; • Service Category 2: ServiceNow Initial System Design, Development and Approach; • Service Category 3: ServiceNow Maintenance and Support; and • Service Category 4: ServiceNow Future Scope System Design, Development and Approach. Further details are provided in the procurement documents attached to this contract notice. The contract value is an estimate for the initial scope of the contract over the maximum contract term of five (5) years, is a notional value and is provided for indicative purposes only. To ensure full transparency to the market and having account of the possible future scope of the contract (as set out in Section 3 of the RFT contained within the procurement documents), the Authority acknowledges that it may transpire during the contract term that the value and spend regarding the services drawn down may be significantly higher than €1,419,244 and may reach over a €2.2 million amount. Refer to II.2.4.