Rapid Response and Resettlement

Tender description

NHSGG&C seek an organisation that will provide a service of -collecting older people over the age of 60 years of age (or with identified vulnerabilities), who do not require to be admitted to hospital, from accident and emergency departments, discharge lounges and specific wards, and safely transporting them home. There may also be circumstances where the patient meets the criteria, where a transfer to an alternative care setting such as care or residential home is appropriate. - assisting the older person into their home and helping them to settle, ensuring their basic needs (with the exception of personal care) are met. - contacting the person the next day to offer any additional short-term practical support. - signposting the individual to statutory or third sector services to support ongoing needs. Lot 1: The main scope of this procurement is to provide a Managed Transport Service for older patients returning home from Assessment Units, Assessment Wards and Emergency Departments and resettling them in their home. This initiative aims to reduce the number of hospital readmissions by providing adequate home support. The overall objective of the Contract is to provide NHSGG&C with a service to transport patients in a safe, timely, efficient and economic manner. Availability, punctuality and reliability of the services are essential in this contract