Expired contract

Health Research Authority (HRA) Service Delivery Manager

Details

Value
GBP 71,875
Duration
6 months
Topic
Computer support and consultancy services
Published
23 March 2022

Tender description

Supplier to deliver a number of strategic outcomes relating to service delivery of the HRA's portfolio of operational digital systems. The digital ecosystem consists of both .NET and PEGA applications, supported by separate development teams (outside suppliers). Additionally, separate service desks support each platform. - Procurement of ITSM - Production of Incident Management (IM) Processes - Liaison with Internal and External Stakeholders - Production of Service Introduction Processes - Set strategies for service delivery that support the strategic needs of the HRA. - Creation of Service Delivery Improvement Plan - Manage the implementation of the ITSM

Timeline

  1. Completed: Award date17 January 2022
  2. Completed: Award published23 March 2022
    Current notice
  3. Completed: Contract expiry date4 July 2022

About the buyer

Health Research Authority (HRA) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72600000 · Computer support and consultancy services

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Decision makers

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