Health Research Authority (HRA) Service Delivery Manager
Details
- Supplier(s)
- Methods Business and Digital Technology Ltd
- Value
- GBP 71,875
- Duration
- 6 months
- Topic
- Computer support and consultancy services
- Published
- 23 March 2022
- Source
- uk:contracts_finder
Tender description
Supplier to deliver a number of strategic outcomes relating to service delivery of the HRA's portfolio of operational digital systems. The digital ecosystem consists of both .NET and PEGA applications, supported by separate development teams (outside suppliers). Additionally, separate service desks support each platform. - Procurement of ITSM - Production of Incident Management (IM) Processes - Liaison with Internal and External Stakeholders - Production of Service Introduction Processes - Set strategies for service delivery that support the strategic needs of the HRA. - Creation of Service Delivery Improvement Plan - Manage the implementation of the ITSM
Timeline
- Completed: Award date17 January 2022
- Completed: Award published23 March 2022Current notice
- Completed: Contract expiry date4 July 2022
About the buyer
Health Research Authority (HRA) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72600000 · Computer support and consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@health-research-authority-hra.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@health-research-authority-hra.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@health-research-authority-hra.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@health-research-authority-hra.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@health-research-authority-hra.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@health-research-authority-hra.gov |
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