Stale Pre-tender

Home Office Customer Journey Support

Details

Buyer
Home Office
Topic
Telephone-answering machines
Published
15 March 2022
Source
uk:find_a_tender

Tender description

Market engagement for future services: customer contact transformation to include robotic automation, assistive technologies, and customer account management. Lot 1: The Home Office is the lead Government Department for immigration and passports, and is responsible for securing the UK border, controlling immigration and issuing passports and visas. The Home Office seeks market knowledge from suppliers in relation to customer contact management and overall customer journey support for the global customer base. For example, technologies supporting these services: Virtual assistant Web chat Voice bot Customer account/relationship management Additional information: Scope is indicative at this stage and is subject to change in any subsequent contract notice(s).

Timeline

  1. Pre-tender published15 March 2022
    Current notice

About the buyer

Home Office is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 32332200 · Telephone-answering machines
  • 32550000 · Telephone equipment
  • 48445000 · Customer Relation Management software package
  • 48920000 · Office automation software package
  • 48921000 · Automation system
  • 72212445 · Customer Relation Management software development services
  • 72513000 · Office automation services
  • 79512000 · Call centre

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Decision makers

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