PRO004561 - Revenue Assurance Services

Tender description

The purpose of this tender is to enter into a Framework Agreement with a number of Revenue Assurance Service providers. Working with the team at UUW, Suppliers will be responsible for providing data for Revenue Assurance Services, facilitating an industry leading solution design for processing customer data. The Revenue Assurance framework will principally enable UUW to work with a number of key Suppliers on Revenue Assurance projects. There are a number of current initiatives that would need to be supported along with any new ad-hoc initiatives that UUW wish to explore. Suppliers would also be requested to provide on a quarterly basis details on new initiatives and innovation that may be of interest to UUW within the scope of the Framework. Lot 1: PRO004561 - Revenue Assurance Services Provide routine, Cleanse and Append and Residency Validation Services. Provide up to date market innovation in the Cleanse and Append and Residency Validation area to enable continuously improving processing of data to optimise results. • The processing of residential records to validate and improve the accuracy of core customer data. For individuals this includes correcting customer’s names, addresses, dates of birth, and contact information. • Address matching using the providers own data sources to validate the customer address • Return of enriched data for processing to the billing system to update customer accounts. • Other applicable Cleanse and Append Services Cleanse and Append General Assumptions • Only domestic customers will be included in the data cleanse and append activities • Only name and date of birth will be cleansed via the one off / cyclical cleanse and append solution • We may require the de-duplicating of records in the processing • Both ‘Primary’ and ‘Associate’ customers flagged as ‘show on bill’ will be subject to cleanse and append activities • To mitigate any adverse customer service impacts as a result of enrichment to UUW core data supplier’s solutions must include sufficient logic to determine high confidence matches. • Supplier solutions need to be configurable to reflect any specific UUW business rules where data conflicts may be presented as a result of matching routines Lot 2: PRO004561 - Revenue Assurance Services Provide ad-hoc Occupier Identification (Void Management) Services as required. Provide additional ad-hoc Revenue Assurance Services as required. The processing of all void properties to establish an occupier, so that these occupants can be contacted and billed for the charges at that property. The provider should be able to accurately identify who is occupying a given address using a range of their own data sources. All potential occupiers should be scored with a single occupier returned to UUW along with a rating, so UUW has confidence to contact the customer. As per published Scope of Services, Lot 1: PRO004561 - Revenue Assurance Services Provide routine, Cleanse and Append and Residency Validation Services. Provide up to date market innovation in the Cleanse and Append and Residency Validation area to enable continuously improving processing of data to optimise results. • The processing of residential records to validate and improve the accuracy of core customer data. For individuals this includes correcting customer’s names, addresses, dates of birth, and contact information. • Address matching using the providers own data sources to validate the customer address • Return of enriched data for processing to the billing system to update customer accounts. • Other applicable Cleanse and Append Services Cleanse and Append General Assumptions • Only domestic customers will be included in the data cleanse and append activities • Only name and date of birth will be cleansed via the one off / cyclical cleanse and append solution • We may require the de-duplicating of records in the processing • Both ‘Primary’ and ‘Associate’ customers flagged as ‘show on bill’ will be subject to cleanse and append activities • To mitigate any adverse customer service impacts as a result of enrichment to UUW core data supplier’s solutions must include sufficient logic to determine high confidence matches. • Supplier solutions need to be configurable to reflect any specific UUW business rules where data conflicts may be presented as a result of matching routines Lot 2: PRO004561 - Revenue Assurance Services Provide ad-hoc Occupier Identification (Void Management) Services as required. Provide additional ad-hoc Revenue Assurance Services as required. The processing of all void properties to establish an occupier, so that these occupants can be contacted and billed for the charges at that property. The provider should be able to accurately identify who is occupying a given address using a range of their own data sources. All potential occupiers should be scored with a single occupier returned to UUW along with a rating, so UUW has confidence to contact the customer. As per published Scope of Services,