Revenues Print and Mailing Service for the City of London

Tender description

The City of London Corporation (the 'City') is undertaking a one stage (Open) procurement process in relation to the provision of a Revenues Print and Mailing Service. City Revenues is responsible for the collection of most income due to the City of London Corporation: Council Tax, NNDR (Business Rates), Commercial Rents, Residential Service Charges and Sundry Debts. The required Service will cover daily, annual billing and ad hoc printing of multiple personalised bills, reminders, recovery and survey documentation, including where required, personalised payment documentation for NNDR, BIDs and Council Tax. Annual Billing for NNDR, BID, and Council Tax are critical annual processes which cannot fail. Full end to end Annual Billing testing is a key Service requirement as well as meeting live annual billing deadlines. The initial Service may be extended to other documents issued by City Revenues such as Commercial Rents and Sundry Debts at the request of the City Revenues Management Team during the length of the Contract. The Service will also include printing and dispatch of one-off or mail merge personalised documents using a Hybrid Mail solution. The duration of the contract is 5 years, subject to the right of the City (at its sole discretion) to exercise its right to extend the Contract by up to 2 years. The maximum length of the contract is therefore 7 years