ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Tender description

<p>Rochdale Boroughwide Housing&rsquo;s responsive repairs service is one of our most important functions as a landlord and we aim to deliver the service to a high standard which meets the needs of our tenants. Responsive repairs can be defined as &ldquo;works to rectify or maintain a component in the fabric of the home which is faulty or requires a repair for which the Landlord is responsible&rdquo;. It is our aim to deliver an efficient, effective and value for money responsive repairs service that complies with all relevant legislative and regulatory requirements. Our repairs policy covers all areas with regards to the maintenance and upkeep of RBH properties, excluding gas servicing and empty properties maintenance. It clarifies the landlord and tenant responsibilities under the tenancy agreement and the service standards customers can expect from RBH. Our intention is to deliver the service effectively and efficiently in order to optimise the financial resources available to invest in the service.</p> Keywords: Call centre, Call handling, Out of Hours