Deposit services

Tender description

The provision of transaction processing, managed services and hardware for the automation of a proportion of 11 500 Post Office branches made up of five (5) lots: Lot 1: the provision of a highly resilient, compliant and secure platform providing ATM switching to Link and other schemes; Lot 2: provision of multi-vendor software, telecommunications services, hardware installation and maintenance services, monitoring and helpdesk, fraud and security solutions, cash management, balancing and disputes management and other self-service operational services including provision of management information; Lot 3: ATM hardware, Lot 4: a range of self-service hardware including but not limited to deposit and cash recycling equipment; and Lot 5: teller cash automation supply but not limited to cash recycling hardware. The provision of cash automation devices for use by tellers and/or customers with teller intervention to enable counter banking transactions within Post Offices to support locations with both high, medium and low transaction volumes. This may result in a differentiated service proposition based on demographics.