Community health services

Tender description

The Integrated Commissioning Department of the Royal Borough of Kensington and Chelsea and the City of Westminster (the Authorities) ran a competitive procurement exercise to identify a suitably qualified contractor(s) to deliver a community-based core drugs and alcohol treatment service. The service was broken down into two lots: Lot 1: Substance misuse treatment service; and Lot 2: Alcohol specific treatment intervention service. Contractors could choose to bid for Lot 1 only, Lot 2 only, or both Lot 1 and Lot 2. The Service will use an asset-based model that builds on the strengths of individuals. There will be culture of active service user involvement and personalisation to support reducing harm and sustained recovery from dependence. Integral to this will be earlier intervention and improved targeted provision and treatment for older people, women, families, BAME communities, those involved with the criminal justice system and residents with housing needs. The aims of the Service are to: • deliver services across the Authorities to respond flexibly to the emerging trends, including those following Covid-19, and the changing substance misuse needs of residents; • further embed the culture of active and innovative methods of service user involvement which permeate services’ delivery; • embody an ethos of ambition for individual success and demonstrate a proactive approach using entrepreneurship, in increasing opportunities for individual success and sustainable recovery; and • deliver clinical interventions by qualified medical staff that operate within clear clinical governance guidelines. The Contractor shall meet the objectives of the service which are linked to the Public Health England’s Public Health Outcome Framework and locally identified priorities. The service shall sit within the top quartile range for comparator Local Authorities in successful completion of treatment, it shall be higher than the national average in retaining people in treatment and lower waiting times than the national average. The service shall increase its support for underrepresented groups, a year on year increase in the numbers of people supported in targeted groups and a comprehensive training package to be delivered to professionals and residents across the authorities. The service shall deliver a quality education, training and employment service, be flexible in its approach to working with those involved in the criminal justice system, particularly those leaving prison and those under Integrated Offender Management (IOM). Lot 2 will cover a specialised outward facing alcohol service which will work closely with communities, primary care and provide a hospital alcohol liaison service. The aims of the service are to: • deliver alcohol services across the Authorities to respond flexibly to the emerging trends, including those following Covid-19, and the changing needs of residents; • further embed the culture of active and innovative methods of Service User involvement which permeate Services’ delivery; • embody an ethos of ambition for individual success and demonstrate a proactive approach using entrepreneurship, in increasing opportunities for individual success and sustainable recovery; and • deliver clinical interventions by qualified medical staff that operate within clear clinical governance guidelines. The contractor shall meet the objectives of the service which are linked to the Public Health England’s Public Health Outcome Framework and locally identified priorities. The service shall sit within the top quartile range for comparator Local Authorities in successful completion of treatment, to be higher than the national average in retaining people in treatment and lower waiting times than the national average. The service shall increase its support for underrepresented groups, a year on year increase in the numbers of people supported in targeted groups and a comprehensive training package to be delivered to professionals and residents across the authorities. The service shall deliver a 7-day a week hospital alcohol liaison service.