Leisure Service Performance Management and Improvement Tool

Tender description

SE939 Market Engagement Day - Leisure Service Performance Management and Improvement Tool The Quest and NBS Board have undertaken extensive consultation with the sector and its members to develop a new Leisure Service Performance Management and Improvement Tool which will replace the existing contracts which are due to expire in October 2021. This tool will support local authorities and their strategic partners to manage and improve service delivery using a framework that consists of three pillars – Performance Management and Improvement, Local Authority Client Support and Assessment/Award. The first pillar has two key areas of focus: Efficiency and Effectiveness. Utilising key financial and operational data this pillar forms the core components of the broader framework. It is closely linked to local strategic outcomes demonstrating progress and promoting continuous improvement The second pillar is focussed on providing bespoke support to the local authority client and facilitating knowledge sharing through a platform or a peer to peer tool. The flexibility of this pillar is a fundamental feature that allows the local authority client to utilise features as and when they are needed, for example during contract review or making decisions such as facility rationalisation. The third pillar focuses on facility/service assessments and mystery visits which are highly valued by the sector. They promote best practice across the sector and seek to raise standards for those areas of the sector where working to achieve sector standards and improving on them are highly valued. The development of a customer facing “badge” is a key component. Sport England would like to invite interested suppliers to a Pre-Market Engagement Supplier Event in relation to an imminent requirement for services.