Step Up to Social Work Cohort 7 Support Contractor

Tender description

The contractor will be expected to perform a dual role in respect of applicants to the programme. Firstly, an ongoing quality assurance function to regional partnerships and DfE on applications and applicant tracking at all stages of the process from appointment in October 2020 through to end of contract. Secondly, as a single, accurate and consistent contact point and source of information for applicants at all stages of the assessment process. Tasks will include managing acknowledgements of applications and results promptly (e.g. 95% of responses to applicant queries/complaints in 24 hours) following both the initial sift and the subsequent assessment process and assessment centre phase.