Research and development services and related consultancy services

Tender description

Northern Gas Networks (NGN) requires a framework of suppliers to call on for various services (lots) within the business stakeholder engagement arena. We want to widen our opportunities to be able to utilise the advanced technology available in today’s market enabling increased engagement with our broad range of external stakeholders. The scope of the requirements will be divided into 4 individual lots as follows: Lot 1: Strategic support, Lot 2: Research and insight, Lot 3: Event support, Lot 4: Webinars and digital event support. Strategic support: including drafting engagement strategy and plans, tactical reporting on progress against that strategy/plan, engagement strategies for particular projects or initiatives. From long term business planning with ongoing participation to a range of short-term projects, such as report writing and development of internal capability, we are looking for strategic partners to help us understand our audiences and develop engagement strategies to connect with them. Research services that provide uncover unique insight around specific areas or issues, using both on-line and face to face mechanisms. NGN is looking to work with suppliers who specialise in quantitative and qualitative methodologies and can demonstrate experience in drawing on a wide range of agile techniques to deliver an innovative and flexible approach to the management and delivery of complex research and insight projects to get under the skin of what stakeholders and customers want, think and feel. NGN requires support to deliver a wide range of stakeholder engagement events, including workshops, annual conferences, forums and customer panels and roadshows across our network. The NGN stakeholder team support the business with the delivery of a broad range of engagement events, from conferences and Westminster events through to community roadshows and our sector-leading citizen’s jury. We are looking for suppliers who can demonstrate a people-focused approach with an ability to forge trusted relationships with our colleagues and stakeholders quickly to help us to deliver measurable, thought-provoking events that genuinely connect customers and stakeholders and help extract insights. NGN requires support to deliver a broad programme of online engagement with stakeholders as we explore new ways of engaging with our stakeholders and customers. To support our comprehensive programme of face-to-face engagement, we are looking for suppliers to work with us and help us develop and deliver a programme of online engagement ranging from online panels and interactive workshops, through to larger conference-style events of 100+ attendees.