Printing services

Tender description

• proactive management of all devices, minimum uptime of 98 %; • supply all consumables, tenders will be required to supply devices, repair, technical support, consumables, including software and hardware; • full maintenance of fleet onsite; • secure pull print to any device using IBTS Staff Proximity cards; • device monitoring and alerting; • monthly reviews and analysis; • collection of customer print usage trends, Reports on what users are printing to include volumes; • linked to active directory; • access to helpdesk for logging and tracking of calls; • perform Installation and configuration of all devices; • traceability of printing will be required. • proactive management of all devices, minimum uptime of 98 %; • supply all consumables, tenders will be required to supply devices, repair, technical support, consumables, including software and hardware; • full maintenance of fleet onsite; • secure pull print to any device using IBTS Staff Proximity cards; • device monitoring and alerting; • monthly reviews and analysis; • collection of customer print usage trends, reports on what users are printing to include volumes; • linked to active directory; • access to helpdesk for logging and tracking of calls; • perform installation and configuration of all devices; • traceability of printing will be required.