Customer Relation Management software development services

Tender description

The contracting authority proposes to engage in a competitive process for the establishment of a framework agreement for the provision of Services for the provision of Microsoft Dynamics consultancy for Kildare County Council. The contracting authority proposes to engage in a competitive process for the establishment of a framework agreement for the provision of services for the provision of Microsoft Dynamics consultancy for Kildare County Council. A framework agreement constitutes a means of establishing overall terms and conditions in accordance with which, for a specified duration, individual contracts may or not be awarded. In the context of a single-party framework agreement, the successful framework member does not have to compete for each new contract. It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of supplies or services from a particular economic operator. Indeed, the contracting authority reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money. Notwithstanding the foregoing, the framework agreement approach has been adopted in order to leverage efficiencies and maximise cost savings over the duration of the framework. There are five elements as outlined below and the successful tenderer must be capable of providing all five elements. Furthermore, comprehensive details of requirements will be provided at stage 2 of the process. 1) Migration of data from our existing Sugar CRM to Dynamics; 2) Configuration of our Microsoft Dynamics o365 environment; 3) Configuration of Dynamics environment to deliver key CRM functionality as outlined in Appendix 2; 4) The development of ‘Road map’ items over the life of the project as outlined in Appendix 2; 5) Support, training and maintenance of the Dynamics CRM environment.