Call centre

Tender description

The Norwegian Health Directorate has given Helfo the task of establishing a national telephone centre to follow-up arrivals in the country in order to prevent Covid-19 being imported. The work will consist of giving guidelines to those arriving in the country so that they understand and fulfil the quarantine requirements in accordance with the rules. In addition the tenderer will also have to check compliance with the regulations. The aim of this prior information notice is to notify the market of the coming tender contest. The contract will be a continuation of an existing assignment. The procurement is time-critical and the start-up is expected as soon as possible after a contract has been signed, which is expected to be in early May. The Norwegian Health Directorate has given Helfo the task of establishing a national telephone centre to follow-up arrivals in the country in order to prevent Covid-19 being imported. The work will consist of giving guidelines to those arriving in the country so that they understand and fulfil the quarantine requirements in accordance with the rules. In addition the tenderer will also have to check compliance with the regulations. The aim of this prior information notice is to notify the market of the coming tender contest. The contract will be a continuation of an existing assignment. The procurement is time-critical and the start-up is expected as soon as possible after a contract has been signed, which is expected to be in early May. There are no figures that can give an indication of the scope of this service, nor how many enquiries the call centre must handle. The need for resources will vary in relation to the amount of infection, the pandemic's development, changes to the regulations, and recommendations from the authorities. This is naturally also reflected in the duration and value of the contract. The estimated contract value will be between NOK 19.2 — 51.2 million excluding VAT. The contest is for a contract for 2 months, with an option for up to 6 months, with up to 3 months at a time.