Hackney Schools Cleaning Service Framework

Tender description

The London Borough of Hackney, on behalf of maintained Primary Schools, Nursery Schools and Children's Centres within the borough, is conducting a restricted tendering process and inviting bids from sufficiently qualified contractors to procure cleaning services at multiple educational sites within Hackney. It is anticipated that a single supplier framework contract will commence from 1st July 2021 for an initial period of 2 years, with the option to extend for a further 2 years in annual increments. The successful Provider will be required to; Deliver cost efficient, quality driven cleaning services, which achieve an optimum standard of cleaning for all participating schools, as appropriate for their individual needs. Deliver a standard of services that helps to maximise customer satisfaction and provides a positive image of Hackney schools. Ensure best practice and innovation that fosters measurable, continuous service improvement in line with best value. Deliver a high standard cleaning service with the use of sustainable cleaning materials. Take a proactive attitude to relationship management and delivery of effective customer care services. Ensure a flexible and sympathetic response to any unplanned or reactive requirement, including changes resulting from the Covid-19 Pandemic. Between 5 - 7 candidates will be shortlisted following completion of the Standard Selection Questionnaire (SQ). The SQ will include a combination of Pass/ Fail and scored questions which will be evaluated to result in the shortlist of candidates invited to participate in Stage 2 of the process. The draft tender documents will be published during Stage 1 of the procurement process. Full site details will be released to shortlisted candidates during Stage 2 of the process.