Digital Adoption Platform

Tender description

From the data and insight we have, we know our learners like to be able to practice their skills in real-life scenarios as well as have access to an "expert" if they have questions. Our learners struggle to find the time to attend workshops or engage with user guides to find the relevant sections. Our systems can be complex and involve multiple processes. Many of the processes are not completed frequently so there is a high likelihood that any learning retention following traditional training has dropped off significantly at the point of need. Our Digital Skills survey found the following key areas of focus: • Housing management system • CRM • Collaboration tools such as MS Teams, SharePoint and Yammer • Basic digital literacy including MS Office programs and use of IT equipment to work effectively and comfortably If you would like to reply by the 19th January to sarah.newton@stonewater.org. Any clarification questions must be sent to sarah.newton@stonewater.org by the 23rd December.