Business-to-Business Wales Tourism Product Distribution & Data Insight Platform

Tender description

The Welsh Government requires an Off-the-Shelf Software as a Service (SaaS) solution that will enable Wales tourism industry suppliers, including SMEs to transact with international and domestic markets, through online travel agents (OTAs) and other travel trade distributors; this will enable various stakeholders to access key travel and booking information with the ability to enter business-to-business contracts on this one platform. Lot 1: This PIN notice is to test the market to identify any suppliers that are able to provide an Off-the-Shelf Software as a Service (SaaS) solution that will enable Wales tourism industry suppliers, including SMEs to transact with international and domestic markets, through online travel agents (OTAs) and other travel trade distributors; this will enable various stakeholders to access key travel and booking information with the ability to enter business-to-business contracts on this one platform. The solution will require minimal configuration and be available within eight weeks of the contract start date, to ensure that Wales’ industry suppliers are not disadvantaged from promoting their products and services. The deadline for implementation is critical due to the current pandemic and impact on tourism providers and distributors, and the increase in demand to find solutions for a seamless digital option for engaging the full range of Wales tourism industry businesses (accommodation, attractions, tours, guiding services and events) with global distributors. There will need to be an effective reporting mechanism available at the same time, for Welsh Government to access all booking data for analytics and reporting on a national level. The contract will be for 5 years with an annual review break included to assess performance and outputs. The budget range for the contract per annum is 60,000 GBP - 120,000 GBP excluding VAT, including implementation and subscription charges to meet the requirements detailed in the "Additional Document" section of this notice. There is a 5 year budget of 600,000 GBP, this would include: - A one-off implementation cost; - Annual Subscription, covering access to the system for: Welsh tourist Industry Suppliers; Destination Marketing Organisations; and The Welsh Government, and - Ad-hoc development to meet specific Welsh Government requirements, estimated at 20% – 30% of the annual subscription charges. Additional information: The full description of the requirement can be found in the "Additional Documents" section in the Sell2Wales notice.