Telecommunications services

Tender description

Iarnród Éireann (IÉ) is seeking to implement a network resource management hardware and software platform. The applications front end will exist in a Network Maintenance Centre (NMC) environment. The solution backend will exist in a data centre type environment. The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory Role The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults/alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis. Iarnród Éireann (IÉ) is seeking to implement a network resource management hardware and software platform. The applications front end will exist in a Network Maintenance Centre (NMC) environment. The solution backend will exist in a data centre type environment. The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory role. The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults/alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis. Mentions: • note that dependent systems are the IÉ connected sources of alarm and status information; • note term MOM is Manager of Managers, the NMS system to be provided; • note term SET refers to the IE signalling, electrification and telecoms department; • note that all systems are hosted locally by IÉ on an isolated dedicated network. Following the completion of the tender process, the successful contractor will be able to support Iarnród Éireann by: • providing IÉ with a MOM system with a minimum 7-year design life followed by minimum further 3 years of support availability; • supplying the MOM solution as part of a 10-year supply contract; • deploying a hardware and software platform into IÉ's operational telecoms domain and integrating with current standalone systems for the purpose of monitoring and aggregating alarms, events and log; • providing operator and maintenance manuals including fault finding SOP’s and process flow charts to facilitate front line maintenance.