End User Computing Roll-out Team

Tender description

Summary of the work Continuation of the roll out of end user devices to Council staff to support their effective use of IT. Expected Contract Length 2 months Latest start date Monday 1 February 2021 Budget Range £25000 to £30000 Why the Work is Being Done The Council is upgrading the end user computing device in use and roll out is underway for laptops, mobile phones and meeting room devices. The team is required to complete these roll outs. Problem to Be Solved End users need to be migrated to new laptops, desktops or mobile phones so that they can continue to access and use IT systems. It is estimated that 360 mobile phone and 160 laptop/desktop migrations will be required. It is expected that a team of three will be required: 1x Technical project lead to oversee the technical side of the roll out 1x Mobile device analyst to migrate users to their new devices 1x Roll-out engineer to install and deploy new laptop/desktop devices. Who Are the Users Council staff. Work Already Done Projects are planned and in progress with software and device procurement completed. Roll out is well tested and processes established for working safely during Covid response have been developed. Existing Team The team will work with the existing IT Team to complete the work. There is not a requirement to provide a project manager for this work, this will be provided form elsewhere in the IT Team. Current Phase Not applicable Skills & Experience • Have in depth knowledge of build task sequence, software deployment, PXE-boot. • Have administrator experience with InTune mobile device management, group policy and application deployment. • Have administrator experience of Samsung Knox MDM – admin experience, device enrolment, management and group policy. • Have exper knowledge of Microsoft products including windows 10 OS and security updates • Have expert knowledge of Lenovo hardware, including Laptops, mini-desktops and thin clients Think centre smart hub 500. • Have a technical background in Windows 10 roll-out and feature updates. • Have experience of undertaking device roll-outs in a Covid safe manner. • Have understanding of the Netloan Library systems • Have an understanding of the Deep Freeze device lock-down and refresh tools • Have experience of providing support to Android mobile phone users. Nice to Haves Have experience of supporting end-users with Samsung A40e devices Work Location The IT Team for London Borough of Redbridge is based at Lynton House, Ilford. Working Arrangments Whilst the majority of LBR staff are working remotely during the Covid response the delivery team will be expected to be at LBR sites for the duration of the project. No. of Suppliers to Evaluate 5 Proposal Criteria • Approach and methodology • Team structure • How the approach meets the project objectives Cultural Fit Criteria • Can work collaboratively with the IT business as usual team to ensure the best outcomes for the Council. • Can work with end users with low technical skills • Be comfortable working on-site whilst the majority of Council staff are working remotely due to the Covid response. Payment Approach Time and materials Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers 1. How many devices are expected to be rolled out with the two months?Could we have a split of mobile android/iphones laptops/desktops. Thanks. We anticipate approximately 360 Android mobile phones and 160 windows devices. 2. Is there an incumbent on this project? Yes, there is. 3. Are all mobiles phones to be deployed via Samsung Knox and Intune remotely? Phone deployment will involve device handover to staff and will occur at Council offices. 4. Are mobile phone migrations to be done remotely or automated and delivered to the end user Mobile phones are being replaced which will be a physical device handover with each member of staff at Council offices. 5. 1. Are all mobiles phones to be deployed via Samsung Knox and Intune remotely?2. Although the engineers will be onsite, are Laptop/Desktop migrations to be done remotely or in the office3. We notice that this project is a continuation, how many deployments have been carried out so far? 1. Mobile phones are being replaced which will be a physical device handover with each member of staff at Council offices.2. Migrations will need to be completed onsite - in the office or at other Council locations. 3. Approx 300 6. will autopilot be used for the Windows 10 deployments? Deployment will be using SCCM