18/0578 Action 15 Mental Health Initiative

Tender description

The need to improve the response to people presenting in distress has been strongly advocated by people who have experience of distress - and by front line service providers and is supported through a review of available literature. Those who are the first point of contact to have the necessary information, skills and attitudes to make it more likely that their engagement is positive and supportive. The service should be operational 7 days per week; with capacity to deliver 81.5 hours per week. Appropriate utilisation of these hours will be informed by identifying patterns of demand to ensure delivery is flexible and responsive.