Cadent Gas - Leadership and Technical Training Framework

Tender description

Framework agreement for the provision of supply of training services for Cadent Gas. This is to be provided over 8 lots. Lot 1: Lot 1 - Repair, Replace & Emergency (inc Gas Authorisation) Courses relating specifically to Low/Medium pressure Gas (or Hydrogen) Distribution Networks (e.g. Mains/Service Laying, Management of Gas (or Hydrogen) Escapes, Repair Techniques, ESP and metering related ACS units. Lot 2: Lot 2 - Specialist Engineering & other miscellaneous (inc manufacturer products) Courses related to management of Medium, Intermediate and High-Pressure pipelines and pressure control aspects of the Gas (or Hydrogen) Distribution Network (e.g. Electrical & Instrumentation, Regulators, Profiling, Condition Monitoring, Pipeline Corrosion monitoring and management), plus miscellaneous; Teaching and assessment qualifications. Lot 3: Lot 3 - Generic Engineering/Plant Generic, non-gas network specific offerings e.g. mobile plant, mechanical handling equipment, scaffolding and access equipment, NRSWA, Locksmith. Lot 4: Lot 4 - Generic Health, Safety & Environmental Generic health, safety and environmental offerings (e.g. Emergency 1st Aid at work, Manual Handling, NEBOSH, IOSH) Driving qualifications, Incident Management. Safe Control of Operations. Confined Spaces, Trench Support. Mental Health. Lot 5: Lot 5 - Business Skills - Interpersonal skills / personal effectiveness Delivery of interpersonal and personal effectiveness courses (including some leadership / soft skills). Most of these courses will be off the shelf and need less contextualisation to Cadent. These include, (but not limited to): problem solving, confidence, decision making, presentation skills, assertiveness, agile thinking, self-awareness and authenticity that align with the Cadent values. Any courses or programmes that reflect on self-behaviours must relate to our own assessment framework. All of these courses should consider being used at different levels throughout the organisation from junior to exec, blended learning capability and basic, intermediate and expert (not necessarily related to hierarchy) Lot 6: Lot 6 - Business skills - Cadent specific Providers in this lot should be able to work with Cadent to co-create products that are more aligned to Cadent processes and environment. Subjects as a minimum (developed and delivered in line with Business needs and ability to cover different depths dependant on need): Project Management, Financial Understanding, Regulatory requirements, Commercial Acumen, Change Management, Understanding and utilising data effectively, Process mapping. Providers should also be able to deliver these products if needed. All of these courses should consider being used at different levels throughout the organisation from junior to exec, blended learning capability and basic, intermediate and expert (not necessarily related to hierarchy) Lot 7: Lot 7 - Customer Excellence Customer Excellence training across various levels and roles within the business, this includes operational front line (field-based operatives), customer centre and all other front and back office roles across the business - to be developed with the business to align with and include existing customer service processes and put the customer at the heart of what we do. Need blended learning capability and is to include the capability to deliver face to face at volume and provide role play and actors as appropriate. Lot 8: Lot 8 - Programme Delivery Cadent will also require support to run some set programmes (rather than one off catalogue courses in lot 5 and 6). These could include mandatory people management programme, career development programmes and graduate / new entrant programmes. There will likely be a high level design blueprint signed off for providers to create the content beneath and support delivery.