Provision and Maintenance of Multi-Functional Devices (MFD) and Print Management Solution

Tender description

<p>The Council is inviting tenders for the provision of Multi-Functional Devices (MFD) with full Papercut Print Management Software installed to allow for easy, secure and waste free printing options. The Contract will include all repairs to breakdowns at all sites within the agreed timescales and also servicing once a year.</p> <p>The key aims of the new contract will be to:</p> <p>&bull; Reduce print levels, by providing the tools and management information to challenge unnecessary printing.</p> <p>&bull; Have a clearly defined and agreed SLA to ensure the Council have an effective business-as-usual ICT support operation.</p> <p>&bull; Provide an efficient and responsive maintenance and repairs service</p> <p>&bull; Provide the Council with a single point of contact for all account management activities including the provision and communication of management information pertaining to all equipment in the new contract.</p> <p>&bull; Implement a continuous improvement plan whereby the Supplier continuously monitors device volumes and re-occurring faults and advises the Council of areas of opportunity for service improvements or cost savings.</p> Keywords: Lease of Multi-functional devices, Papercut Software, Repairs and Maintenance, Printer, scanner, photocopier